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Forum Discussion

yabo's avatar
yabo
Explorer | Level 4
10 months ago

Unable to find/install the app

I was unable to figure out how to get the latest windows app. I followed the steps in the tool to download it but it was only encouraging me to download the chrome extension, which I already have. He...
Desktop
Dropbox Dash
  • DBXjames's avatar
    DBXjames
    9 months ago

    Hi everyone! (yabo jsml Megan Jay)

     

    Thanks for your patience while we looked into this. At this time, we're currently investigating an issue with the installer link redirecting improperly. 

     

    In the meantime, feel free to use one of these direct installer links for Dropbox Dash below (depending on your computer's platform):


    •  (Mac): mac.x86_64
    • ❖ (Windows): win.x86_64
     

    Feel free to reach out to the support team using this link if any further troubleshooting assistance is needed. Thanks again!
     
    James
    Advanced Support | Dropbox Dash

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi yabo, thanks for messaging today!

 

Does this link give you the option to download the app from the site?

 

What happens when you visit the link? Does it only ask you to install the browser extension?

 

Any other info or screenshots would be helpful!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Are you certain that the app isn't already installed? Does the Ctrl+E shortcut not work?

  • yabo's avatar
    yabo
    Explorer | Level 4
    10 months ago
    It was installed, but as you can see in the loom video the desktop app was complaining that it needed an upgrade.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Could you attach a screenshot showing the error you're getting about having to update the version of the app? We're not able to open any Loom links for security purposes.

      • yabo's avatar
        yabo
        Explorer | Level 4
        10 months ago

        However, as mentioned, I no longer have this error because I was able to upgrade the application by finding the download link in the original email I received when joining the Beta.

         

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