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usasnuffy
New member | Level 2
4 years ago

Dropboxが同期されません

デスクトップPC（HP）のWindows10です。下記の順番で対応しましたが、その後何もできなくなりました。どのようにすればよいでしょうか？

 

①12月14日（火）、突然Dropboxに保存したファイルが同期されなくなりました。

②セキュリティソフトが関連しているのかと思い、ESETの設定を変更したり、削除したりしましたが、やはり同期されません。

③Dropboxを更新しようと思いましたが、インストーラが途中で止まってしまいます。

④デスクトップアプリでいったんログアウトして、再ログインしようと思いましたが、ログインできなくなりました。

 

※別のノートPC（Surface、Windows10）を開いて同じくDropboxにファイル保存しようとしましたが、保存できませんでした。

　iphoneやブラウザ版のDropboxではファイル作業はできるようです。

 

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現在はAppleのApp store経由で無料トライアルを行いました。現在はトライアルが終了し、Dropbox basicの状態にダウングレードされています。ライセンスキーを入力するも「このライセンスキーはお住まいの国では有効ではありません」と表示されてしまいます。対処方法ご存知の方教えていただけたらと思います。前例に通貨が異なるといったものがございましたが，その点につきましてもよろしくお願いいたします。

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現在はAppleのApp store経由で無料トライアルを行いました。現在はトライアルが終了し、Dropbox basicの状態にダウングレードされています。ライセンスキーを入力するも「このライセンスキーはお住まいの国では有効ではありません」と表示されてしまいます。対処方法ご存知の方教えていただけたらと思います。前例に通貨が異なるといったものがございましたが，その点につきましてもよろしくお願いいたします。

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Dropbox plus無料トライアル終了後にソースネクストの3年版を適用できない","moderationData":{"__ref":"ModerationData:moderation_data:575260"},"body":"

nobinom さん、こんにちは！

\n

 

\n

ライセンスキーの適用ができないということですね。

\n

この場合はhttps://www.dropbox.com/support/emailにアクセスし、アカウントの状態を直接確認してもらうことをおすすめ致します。

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