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Explorer | Level 3

9 months ago

Dropbox内のファイルが削除され、履歴も残らない。

データが勝手に消えてしまい、削除・編集などの履歴も残らないというトラブルが起こりました。具体的には以下２つのトラブルです。 ①数日前に保存したフォルダの中身が全て消えてしまい、中身が別のファイル（その日SkypeからDLした資料）になっていた。（Zipファイルを外部サイトからDL、解凍フォルダをDropboxに保存したが、Zipフォルダだけが残り、中身がSkypeで別途DLしてい...

Hinano Maeta

Dropbox Staff

9 months ago

M_Moriya さん、こんにちは！

ファイルが大量に削除されたとのことですね。

イベントページ: https://www.dropbox.com/events

こちらのページに削除関連イベントがあるかご確認いただけますでしょうか？

もしない場合、こちらからお問い合わせいただきますと詳しくお調べします。

M_Moriya

Explorer | Level 3

9 months ago

ご返信ありがとうございます。

①に関しては、同フォルダ名の削除イベントはありました。しかし、なくなってしまったファイルを探している際、同フォルダ名の別バージョン（中身が少し違うもの）をゴミ箱から回復させて入れてみたりしたため、該当のものかわかりませんでした。削除したフォルダの中身まで確認できれば、わかるのですが。

②に関しては、コピペ＆編集のイベントはあったのですが、それらを削除したイベントはありませんでした。

よろしくお願いいたします。

ernstMreicher58
Super User
11 months ago
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Meines Wissens:

1) Beim "downgrade" auf einen basic Akkount werden die Daten nicht gelöscht aber die Synchronisation wird eingestellt, solange der Speicherplatz "überzogen" ist.

2) wird ein basic Akkount (freier Akkount) lange nicht verwendet, wird per eMail gewarnt und dann der Akkount "geschlossen"

3) gelöschte Dateien sind abhängig von der Akkountart zwischen 30 und 365 Tagen wiederverstellbar; Dateiversionen in Businessakkounts auch mehrere Jahre:

https://help.dropbox.com/de-de/delete-restore/deleted-files

https://help.dropbox.com/de-de/delete-restore/extended-version-history

Ich befürchte, wenn Sie einen basic Akkount haben/hatten, Sie in den Punkt 2) fallen.

Wenn Sie einen bezahlten Akkount haben, wenden Sie sich unbedingt an den Support:

https://www.dropbox.com/support
Arya
Dropbox Staff
11 months ago
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Hallo Sandra_051978,

vielen Dank für Ihren Beitrag in unserem Forum!

Haben Sie die Dateien in 2019 versehentlich gelöscht? Dateien können entweder von der Webseite, der Anwendung oder von einem mobilen Gerät gelöscht werden. Könnten sie von Ihrer Seite gelöscht worden sein?

Wenn Dateien gelöscht werden und Sie über ein kostenloses 2-GB-Basic-Abonnement verfügen, können Sie diese innerhalb von 30 Tagen wiederherstellen. Nach diesem Zeitraum können die Dateien nicht wiederhergestellt werden.

Auf dieser Seite können Sie auch alle Aktionen Ihrer Dateien und Ordner sehen. Wenn diese jedoch vor vielen Jahren gelöscht wurden, wird nicht angezeigt, wer die Dateien gelöscht hat:

https://www.dropbox.com/events

Hoffentlich helfen Ihnen diese Informationen weiter.

Beste Grüße
Arya

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| Level 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データが勝手に消えてしまい、削除・編集などの履歴も残らないというトラブルが起こりました。 \n 具体的には以下２つのトラブルです。 \n ①数日前に保存したフォルダの中身が全て消えてしまい、中身が別のファイル（その日SkypeからDLした資料）になっていた。 \n （Zipファイルを外部サイトからDL、解凍フォルダをDropboxに保存したが、Zipフォルダだけが残り、中身がSkypeで別途DLしてい...","body@stringLength":"495","rawBody":"

データが勝手に消えてしまい、削除・編集などの履歴も残らないというトラブルが起こりました。

具体的には以下２つのトラブルです。

①数日前に保存したフォルダの中身が全て消えてしまい、中身が別のファイル（その日SkypeからDLした資料）になっていた。

（Zipファイルを外部サイトからDL、解凍フォルダをDropboxに保存したが、Zipフォルダだけが残り、中身がSkypeで別途DLしていたファイルになっていた。）
②Dropboxの別のフォルダからコピペ、編集、保存してあったファイルがきれいさっぱり消えてしまった。

①②共にDropboxの削除履歴やActivity履歴を見ても該当のファイルを編集した記録は残っておらず、また、Wordのホーム画面「最近使ったアイテム」リストにも該当のファイルは載っていませんでした。

②が発生した後に別のファイルを編集、保存したりしたものは、きちんと残っています。

よろしくお願いいたします。

","kudosSumWeight":0,"postTime":"2024-07-03T23:10:06.950-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ファイルとフォルダ","text":"ファイルとフォルダ","time":"2019-06-14T20:06:59.644-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:復元","text":"復元","time":"2020-01-30T23:47:08.523-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:781137_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":998},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:781137":{"__typename":"Conversation","id":"conversation:781137","solved":false,"topic":{"__ref":"ForumTopicMessage:message:781137"},"lastPostingActivityTime":"2024-07-04T16:43:03.642-07:00","lastPostTime":"2024-07-04T16:43:03.642-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:781137":{"__typename":"ModerationData","id":"moderation_data:781137","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:781137_2":{"__typename":"Revision","id":"revision:781137_2","lastEditTime":"2024-07-04T01:28:46.825-07:00"},"ForumReplyMessage:message:781302":{"__typename":"ForumReplyMessage","id":"message:781302","conversation":{"__ref":"Conversation:conversation:781137"},"author":{"__ref":"User:user:1852586"},"revisionNum":1,"uid":781302,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:107001000"},"subject":"Re: Dropbox内のファイルが削除され、履歴も残らない。","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:781302"},"parent":{"__ref":"ForumReplyMessage:message:781171"},"body":"

ご返信ありがとうございます。

②に関しては、コピペ＆編集のイベントはあったのですが、それらを削除したイベントはありませんでした。

よろしくお願いいたします。

","body@stringLength":"264","rawBody":"

ご返信ありがとうございます。

②に関しては、コピペ＆編集のイベントはあったのですが、それらを削除したイベントはありませんでした。

よろしくお願いいたします。

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M_Moriya さん、こんにちは！

ファイルが大量に削除されたとのことですね。

イベントページ: https://www.dropbox.com/events

こちらのページに削除関連イベントがあるかご確認いただけますでしょうか？

もしない場合、こちらからお問い合わせいただきますと詳しくお調べします。

","body@stringLength":"903","rawBody":"

さん、こんにちは！

ファイルが大量に削除されたとのことですね。

イベントページ: https://www.dropbox.com/events

こちらのページに削除関連イベントがあるかご確認いただけますでしょうか？

もしない場合、こちらからお問い合わせいただきますと詳しくお調べします。

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