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takeru's avatar
takeru
Explorer | Level 3
25 days ago
Solved

招待による容量の増加について

家族にDropboxを使ってもらおうと招待しましたがステータスが「失敗」となります。

どのようにすれば招待で特典がもらえるのでしょうか？

実際に行ったのは下記の通りです。

・自分のパソコンでWEBのDropboxにログインし招待メールを送信

・自分のパソコンでメールを受信しDropboxのアカウントを作成

・家族のパソコンにDropboxアプリをインストールし上のアカウントでログイン

 

  • Hinano Maeta's avatar
    Hinano Maeta
    25 days ago

    メールをお送りしますのでご確認お願いいたします。

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家族にDropboxを使ってもらおうと招待しましたがステータスが「失敗」となります。

どのようにすれば招待で特典がもらえるのでしょうか？

実際に行ったのは下記の通りです。

・自分のパソコンでWEBのDropboxにログインし招待メールを送信

・自分のパソコンでメールを受信しDropboxのアカウントを作成

・家族のパソコンにDropboxアプリをインストールし上のアカウントでログイン

 

","body@stringLength":"243","rawBody":"

家族にDropboxを使ってもらおうと招待しましたがステータスが「失敗」となります。

どのようにすれば招待で特典がもらえるのでしょうか？

実際に行ったのは下記の通りです。

・自分のパソコンでWEBのDropboxにログインし招待メールを送信

・自分のパソコンでメールを受信しDropboxのアカウントを作成

・家族のパソコンにDropboxアプリをインストールし上のアカウントでログイン

 

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どのようにすれば招待で特典がもらえるのでしょうか？ 実際に行ったのは下記の通りです。 ・自分のパソコンでWEBのDropboxにログインし招待メールを送信 ・自分のパソコンでメールを受信しDropboxのアカウントを作成 ・家族のパソコンにDropboxアプリをインストールし上のアカウントでログイン ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4Mjg1ODYsODI4NTg2","node":{"__ref":"ForumReplyMessage:message:828586"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4Mjg1ODYsODI4NTg3","node":{"__ref":"ForumReplyMessage:message:828587"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4Mjg1ODYsODI4NTky","node":{"__ref":"ForumReplyMessage:message:828592"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4Mjg1ODYsODI4NTkz","node":{"__ref":"ForumReplyMessage:message:828593"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4Mjg1ODYsODI4NTk3","node":{"__ref":"ForumReplyMessage:message:828597"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4Mjg1ODYsODI4NjA3","node":{"__ref":"ForumReplyMessage:message:828607"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4Mjg1ODYsODI4OTQz","node":{"__ref":"ForumReplyMessage:message:828943"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:828585":{"__typename":"Conversation","id":"conversation:828585","solved":true,"topic":{"__ref":"ForumTopicMessage:message:828585"},"lastPostingActivityTime":"2025-04-03T17:00:03.091-07:00","lastPostTime":"2025-04-03T17:00:03.091-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:828585":{"__typename":"ModerationData","id":"moderation_data:828585","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:828585_1":{"__typename":"Revision","id":"revision:828585_1","lastEditTime":"2025-03-31T21:02:51.015-07:00"},"CachedAsset:theme:customTheme1-1745403957882":{"__typename":"CachedAsset","id":"theme:customTheme1-1745403957882","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Maeta","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-05-12T22:59:55.965-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xODM2MzYxLTQ2MTM1aUE0MjIyQ0M2RDFGQTY1Rjk"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1836361"},"ModerationData:moderation_data:828586":{"__typename":"ModerationData","id":"moderation_data:828586","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:828586":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1836361"},"id":"message:828586","revisionNum":1,"uid":828586,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:107001000"},"parent":{"__ref":"ForumTopicMessage:message:828585"},"conversation":{"__ref":"Conversation:conversation:828585"},"subject":"Re: 招待による容量の増加について","moderationData":{"__ref":"ModerationData:moderation_data:828586"},"body":"

takeru さん、こんにちは！

\n

招待したのに容量が追加されていないということですね。

\n

再度、招待したメールアドレスで正しくアカウントを登録し、

\n

相手様よりメールアドレス認証を行っていただいたかご確認いただきたく存じます。

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Hinano Maeta 

・自分のパソコンでWEBのDropboxにログインし招待メールを送信

・自分のパソコンでメールを受信しDropboxのアカウントを作成

・家族のパソコンにDropboxアプリをインストールし上のアカウントでログイン

上記の「・自分のパソコンでメールを受信しDropboxのアカウントを作成」のときにメールアドレス認証も行っています。Dropboxのアカウントを作成したのが家族のパソコンではなく自分のパソコンだと駄目だったのでしょうか？
自分のパソコンには既にDropboxアプリがインストールされています。

 

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大事なのは招待を受けたメールアドレスでアカウントを作成したか　です。

\n

例えば、Aメールアドレス宛てに招待を送って、BアドレスでなくAアドレスでアカウントを作成されましたでしょうか？

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Hinano Maeta 
・Aメールアドレスでアカウントを作成（自分用）
・Bメールアドレス宛に招待を送る（家族用）
・Bメールアドレスでアカウントを作成
この操作を同じパソコンで行いました。

招待が成立するのはどのタイミングでしょうか？

 

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Hinano Maeta 

一点間違っていました。

「失敗」ではなく「不適格」と表示されます。

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Hinano Maeta 

ネットで検索するとドメインが駄目なのではないかとありました。

「.com」では駄目でしょうか？

 

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メールをお送りしますのでご確認お願いいたします。

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Hinano Maeta 

メールを送信しました。

よろしくお願いいたします。

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メールで何度かやり取りをした結果、「不適格」になる条件は開示していないということで終わりました。

やり取りの結果、下記が原因である可能性があると思いました。

・招待元のドメインと招待先のドメインが同じ

・企業ドメイン（.com、.co.jp 等）

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takeru さん、

\n

メール確認いたしました。

\n

利用規約違反が感知されたとのことでしたね。

\n

別のドメインを利用し、お試しいただきたく存じます。

\n

引き続き、よろしくお願いいたします。

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