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hiro10

Explorer | Level 4

5 years ago

Solved

不正請求

2月からDropboxを始めた者です。plusプランを試用期間中、basicに変えたつもりでしたが、3月に請求が来ました。試用期間を過ぎていたのかと思い、改めてプランをベーシックだと確認しましたが、今月、また請求がきました。定期購入の解除手続きをしましたが、支払済み分を返金してほしいです。

Kaname
6 years ago
oceanmint hall2 UNIQUE7 hoyo teto 皆さん、投稿ありがとうございます！

この度、Dropboxにてオンラインのみのファイルの論理サイズと物理サイズがどちらも［0］に設定されるよう Dropbox の設定を変更できるようになりました！

まずアカウント設定ページで［Mac 版スマートシンクのアップデート］設定を［オン］に設定します。

設定の更新が反映されるまで多少時間がかかります。5 分間ほど待ってから、以下のように Dropbox アプリを再起動してください。

パソコンのメニューバーに表示されている Dropbox メニューをクリックします。

プロフィール写真またはイニシャルをクリックします。

［Dropbox を終了］をクリックします。

「Applications」フォルダから Dropbox を起動します。または、Spotlight を使用して（Command+スペースキーを押し、［Spotlight］検索に「dropbox」と入力してから Return キーを押して）Dropbox を起動します。

これにより、Dropbox アプリは論理サイズを 0 バイトに設定してファイルを再同期します。Dropbox に保存しているファイルの件数に応じて、再同期に多少時間がかかることがあります。

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Kaname
Dropbox Staff
5 years ago
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hiro10 さん、こんにちは！

Plusトライアルはモバイルアプリから始められましたか？

アプリストアでの定期購読キャンセルが完了した後、Dropboxより「Dropboxを更新出来なかった」旨の自動通知が届くことがあります。

この通知に記載された「更新」とは「本契約への更新」を意味しています。このメッセージは定期購読のキャンセルが完了したためにDropboxのシステムがお支払い方法を確認出来ず、本契約への更新を促す目的で通知されるものとなります。

アカウントの詳しい調査を希望される場合は、Dropboxサポートへお問い合わせください:envelope:
- hiro10
  Explorer | Level 4
  5 years ago
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  Kanameさん、おはようございます。
  
  解決したと思います。ありがとうございました^^

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身に覚えのない請求
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不正請求","moderationData":{"__ref":"ModerationData:moderation_data:406644"},"body":"

hiro10 さん、こんにちは！

Plusトライアルはモバイルアプリから始められましたか？

アプリストアでの定期購読キャンセルが完了した後、Dropboxより「Dropboxを更新出来なかった」旨の自動通知が届くことがあります。

この通知に記載された「更新」とは「本契約への更新」を意味しています。このメッセージは定期購読のキャンセルが完了したためにDropboxのシステムがお支払い方法を確認出来ず、本契約への更新を促す目的で通知されるものとなります。

アカウントの詳しい調査を希望される場合は、Dropboxサポートへお問い合わせください:envelope:

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Kanameさん、おはようございます。

解決したと思います。ありがとうございました^^

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