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New member | Level 2

4 years ago

メール添付時のアクセスが遅い

iPhoneのメールでdropboxのファイルを添付しようと選択すると、フォルダ1個アクセスするだけで3時間かかります。再インストールしてもダメ、複数の端末、複数の場所でも同じ結果。メールソフトはデフォルトのメール、gmail、有料ソフトで確認したがダメだった。無料有料関係なく発生。
dropboxのアプリは正常のアクセス速度。
改善する方法を教えてください。

サードパーティ製アプリ

ファイルとフォルダ

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Naoto
Dropbox Staff
4 years ago
yysskkww さん、こんにちは！

モバイルデバイスのメールアプリを利用してDropboxアカウントに保管されているファイルデータを添付する際の症状とのことですね。

該当のメールアプリの情報をDropboxでも持ち合わせてないため明確に回答ができないのですが、各メールアプリケーションでDropboxに保管されているファイルデータを直接Eメールへ添付ファイルとして選択・添付可能かどうかご確認ください。

その上で、各メールアプリケーションが案内する手順に沿って引き続き症状が継続するかご確認ください。

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yysskkww さん、こんにちは！

モバイルデバイスのメールアプリを利用してDropboxアカウントに保管されているファイルデータを添付する際の症状とのことですね。

該当のメールアプリの情報をDropboxでも持ち合わせてないため明確に回答ができないのですが、各メールアプリケーションでDropboxに保管されているファイルデータを直接Eメールへ添付ファイルとして選択・添付可能かどうかご確認ください。

その上で、各メールアプリケーションが案内する手順に沿って引き続き症状が継続するかご確認ください。

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