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neko3______'s avatar
neko3______
Helpful | Level 6
27 days ago

"ファイルを転送..."でパスワードと有効期限が設定できない

  Windowsのエクスプローラーでファイルで右クリック→Dropbox→コピーを転送を実行すると、File transferのポップアップが表示されますが、転送設定で「有効期限」と「パスワード」が設定できなくなりました。ダウンロードの通知はON/OFFできます。これらの領域をクリックしても反応せず、グレーアウトされている状態です。一昨日まで問題なく使えていたのですが、急に設定できな...
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sato-1's avatar
sato-1
New member | Level 2
14 days ago

windows10でもこの事象が発生しています。
業務で利用しているため、早急に解決をお願いします。

  • Hinano Maeta's avatar
    Hinano Maeta
    Icon for Dropbox Staff rankDropbox Staff
    14 days ago

    sato-1 さん、

    この問題をご報告いただき、ありがとうございます。Dropbox のエンジニアが対応し、問題の解決に努めています。

    この度はご迷惑をおかけして誠に申し訳ございませんでした。本件につきましては、近日中にあらためてお知らせいたします。

    一度、以下をお試しいただけますでしょうか

    まず最初に Dropbox を最新バージョンに更新していただく必要があります。最新バージョンには重要な更新が含まれているため、可能な限り最新バージョンをご利用いただきますようお願いいたします。

    Dropbox デスクトップ アプリケーションの最新バージョンはこちらからダウンロードいただけます:

    Windows の場合：

    インストーラーを実行して PC にインストールしてください。

    https://www.dropbox.com/downloading?type=full

    • sato-1's avatar
      sato-1
      New member | Level 2
      14 days ago

      最新バージョンをインストールしたら解消しました。
      対応、ありがとうございました。

      • Hinano Maeta's avatar
        Hinano Maeta
        Icon for Dropbox Staff rankDropbox Staff
        14 days ago

        sato-1 さん、

        ご対応ありがとうございます。

        問題が解決できよかったです。

        素敵な一日をお過ごしくださいませ！

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  Windowsのエクスプローラーでファイルで右クリック→Dropbox→コピーを転送を実行すると、File transferのポップアップが表示されますが、転送設定で「有効期限」と「パスワード」が設定できなくなりました。ダウンロードの通知はON/OFFできます。これらの領域をクリックしても反応せず、グレーアウトされている状態です。一昨日まで問題なく使えていたのですが、急に設定できな...","body@stringLength":"745","rawBody":"

 

Windowsのエクスプローラーでファイルで右クリック→Dropbox→コピーを転送を実行すると、File transferのポップアップが表示されますが、転送設定で「有効期限」と「パスワード」が設定できなくなりました。ダウンロードの通知はON/OFFできます。これらの領域をクリックしても反応せず、グレーアウトされている状態です。一昨日まで問題なく使えていたのですが、急に設定できなくなりました。
Advancedを契約しており、Dropboxの契約は問題ないです。
他の社員も同様の現象が発生中。PCを再起動しても直りません。Windwos11/windows updateは最新の状態です。ウィルス対策ソフトはWindowsのデフォルトのものを使用中。

どうしたら良いでしょうか？

 

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Windowsのエクスプローラーでファイルで右クリック→Dropbox→コピーを転送を実行すると、File transferのポップアップが表示されますが、転送設定で「有効期限」と「パスワード」が設定できなくなりました。ダウンロードの通知はON/OFFできます。これらの領域をクリックしても反応せず、グレーアウトされている状態です。一昨日まで問題なく使えていたのですが、急に設定できなくなりました。
Advancedを契約しており、Dropboxの契約は問題ないです。
他の社員も同様の現象が発生中。PCを再起動しても直りません。Windwos11/windows updateは最新の状態です。ウィルス対策ソフトはWindowsのデフォルトのものを使用中。

どうしたら良いでしょうか？

 

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windows10でもこの事象が発生しています。
業務で利用しているため、早急に解決をお願いします。

","body@stringLength":"62","rawBody":"

windows10でもこの事象が発生しています。
業務で利用しているため、早急に解決をお願いします。

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\"ファイルを転送...\"でパスワードと有効期限が設定できない","moderationData":{"__ref":"ModerationData:moderation_data:828919"},"body":"

sato-1 さん、

\n

この問題をご報告いただき、ありがとうございます。Dropbox のエンジニアが対応し、問題の解決に努めています。

\n

この度はご迷惑をおかけして誠に申し訳ございませんでした。本件につきましては、近日中にあらためてお知らせいたします。

\n

一度、以下をお試しいただけますでしょうか

\n

まず最初に Dropbox を最新バージョンに更新していただく必要があります。最新バージョンには重要な更新が含まれているため、可能な限り最新バージョンをご利用いただきますようお願いいたします。

\n

Dropbox デスクトップ アプリケーションの最新バージョンはこちらからダウンロードいただけます:

\n

Windows の場合：

\n

インストーラーを実行して PC にインストールしてください。

\n

https://www.dropbox.com/downloading?type=full

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最新バージョンをインストールしたら解消しました。
対応、ありがとうございました。

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"43","kudosSumWeight":1,"postTime":"2025-04-02T19:09:38.104-07:00","lastPublishTime":"2025-04-02T19:09:38.104-07:00","metrics":{"__typename":"MessageMetrics","views":33},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:107007A/category:Japanese/community:mxpez29397board:107001000/message:827421/message:828927","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDgyODkyOSw4Mjg5Mjk","node":{"__ref":"ForumReplyMessage:message:828929"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:828929":{"__typename":"ModerationData","id":"moderation_data:828929","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:828929":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1836361"},"id":"message:828929","revisionNum":1,"uid":828929,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:107001000"},"parent":{"__ref":"ForumReplyMessage:message:828927"},"conversation":{"__ref":"Conversation:conversation:827421"},"subject":"Re: \"ファイルを転送...\"でパスワードと有効期限が設定できない","moderationData":{"__ref":"ModerationData:moderation_data:828929"},"body":"

sato-1 さん、

\n

ご対応ありがとうございます。

\n

問題が解決できよかったです。

\n

素敵な一日をお過ごしくださいませ！

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