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neko3______'s avatar
neko3______
Helpful | Level 6
27 days ago

"ファイルを転送..."でパスワードと有効期限が設定できない

  Windowsのエクスプローラーでファイルで右クリック→Dropbox→コピーを転送を実行すると、File transferのポップアップが表示されますが、転送設定で「有効期限」と「パスワード」が設定できなくなりました。ダウンロードの通知はON/OFFできます。これらの領域をクリックしても反応せず、グレーアウトされている状態です。一昨日まで問題なく使えていたのですが、急に設定できな...
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neko3______'s avatar
neko3______
Helpful | Level 6
27 days ago

dropbox.comのウェブ上では問題なくパスワードと有効期限を設定して作成できます。

Hinano Maeta's avatar
Hinano Maeta
Icon for Dropbox Staff rankDropbox Staff
27 days ago

neko3______ 

この問題をご報告いただき、ありがとうございます。Dropbox のエンジニアが対応し、問題の解決に努めています。

この度はご迷惑をおかけして誠に申し訳ございませんでした。本件につきましては、近日中にあらためてお知らせいたします。

  • Mina__100's avatar
    Mina__100
    New member | Level 2
    15 days ago

    Macでも同じ現象が出ていて困っています

     

    • Hinano Maeta's avatar
      Hinano Maeta
      Icon for Dropbox Staff rankDropbox Staff
      15 days ago

      @Mina__100さん、

       

      この問題をご報告いただき、ありがとうございます。Dropbox のエンジニアが対応し、問題の解決に努めています。

      この度はご迷惑をおかけして誠に申し訳ございませんでした。本件につきましては、近日中にあらためてお知らせいたします。

    • Hinano Maeta's avatar
      Hinano Maeta
      Icon for Dropbox Staff rankDropbox Staff
      14 days ago

      Mina__100 さん、

      一度以下のリンクより、アプリの最新バージョンをインストールいただけますでしょうか？

      Mac の場合：

      .dmgファイルを開いて、Dropbox アイコンをダブルクリックしてインストールしてください。

      https://www.dropbox.com/downloading?type=full

       

      • Mina__100's avatar
        Mina__100
        New member | Level 2
        14 days ago

        アプリの最新バージョンをインストールしたら現象が解消しました！ありがとうございました。

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  Windowsのエクスプローラーでファイルで右クリック→Dropbox→コピーを転送を実行すると、File transferのポップアップが表示されますが、転送設定で「有効期限」と「パスワード」が設定できなくなりました。ダウンロードの通知はON/OFFできます。これらの領域をクリックしても反応せず、グレーアウトされている状態です。一昨日まで問題なく使えていたのですが、急に設定できな...","body@stringLength":"745","rawBody":"

 

Windowsのエクスプローラーでファイルで右クリック→Dropbox→コピーを転送を実行すると、File transferのポップアップが表示されますが、転送設定で「有効期限」と「パスワード」が設定できなくなりました。ダウンロードの通知はON/OFFできます。これらの領域をクリックしても反応せず、グレーアウトされている状態です。一昨日まで問題なく使えていたのですが、急に設定できなくなりました。
Advancedを契約しており、Dropboxの契約は問題ないです。
他の社員も同様の現象が発生中。PCを再起動しても直りません。Windwos11/windows updateは最新の状態です。ウィルス対策ソフトはWindowsのデフォルトのものを使用中。

どうしたら良いでしょうか？

 

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neko3______ 

\n

この問題をご報告いただき、ありがとうございます。Dropbox のエンジニアが対応し、問題の解決に努めています。

\n

この度はご迷惑をおかけして誠に申し訳ございませんでした。本件につきましては、近日中にあらためてお知らせいたします。

","body@stringLength":"346","rawBody":"

 

\n

この問題をご報告いただき、ありがとうございます。Dropbox のエンジニアが対応し、問題の解決に努めています。

\n

この度はご迷惑をおかけして誠に申し訳ございませんでした。本件につきましては、近日中にあらためてお知らせいたします。

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dropbox.comのウェブ上では問題なくパスワードと有効期限を設定して作成できます。

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dropbox.comのウェブ上では問題なくパスワードと有効期限を設定して作成できます。

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Macでも同じ現象が出ていて困っています

 

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@Mina__100さん、

\n

 

\n

この問題をご報告いただき、ありがとうございます。Dropbox のエンジニアが対応し、問題の解決に努めています。

\n

この度はご迷惑をおかけして誠に申し訳ございませんでした。本件につきましては、近日中にあらためてお知らせいたします。

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Mina__100 さん、

\n

一度以下のリンクより、アプリの最新バージョンをインストールいただけますでしょうか？

\n

Mac の場合：

\n

.dmgファイルを開いて、Dropbox アイコンをダブルクリックしてインストールしてください。

\n

https://www.dropbox.com/downloading?type=full

\n

 

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アプリの最新バージョンをインストールしたら現象が解消しました！ありがとうございました。

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