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Explorer | Level 3

2 years ago

Solved

パスワードを忘れてしまった

こんにちは。パスワードを忘れてしまって、困っています。公式の手順にしたがってパスワードをリセットしようとしていますが、上手くいきません。何度やってもパスワードのリセットリンクの張り付けてあるメールが送られてきません。以下の指示にも従ってみましたがだめでした。注：メールが届かない場合は、迷惑メールフォルダやゴミ箱フォルダをご確認ください。そちらにも見当たらない場合には、no...

Yohei Fukui
2 years ago
ao11 さん、ご返信頂き誠にありがとうございます！

Dropbox Basic プランをご利用の場合でも、特定のアカウントにログイン出来ない場合、

ログインできない場合のお問い合わせフォームよりサポートをリクエストしていただけますのでお試しくださいませ！

Yohei Fukui

Dropbox Staff

2 years ago

ao11 さん、ご返信頂き誠にありがとうございます！

Dropbox Basic プランをご利用の場合でも、特定のアカウントにログイン出来ない場合、

ログインできない場合のお問い合わせフォームよりサポートをリクエストしていただけますのでお試しくださいませ！

ao11

Explorer | Level 3

2 years ago

yohei Fukui　様、ありがとうございました！

さっそく問い合わせてみます。

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こんにちは。パスワードを忘れてしまって、困っています。公式の手順にしたがってパスワードをリセットしようとしていますが、上手くいきません。何度やってもパスワードのリセットリンクの張り付けてあるメールが送られてきません。以下の指示にも従ってみましたがだめでした。注：メールが届かない場合は、迷惑メールフォルダやゴミ箱フォルダをご確認ください。そちらにも見当たらない場合には、no...","body@stringLength":"633","rawBody":"

こんにちは。パスワードを忘れてしまって、困っています。

公式の手順にしたがってパスワードをリセットしようとしていますが、上手くいきません。

何度やってもパスワードのリセットリンクの張り付けてあるメールが送られてきません。

以下の指示にも従ってみましたがだめでした。

注：メールが届かない場合は、迷惑メールフォルダやゴミ箱フォルダをご確認ください。そちらにも見当たらない場合には、no-reply@dropbox.com を連絡先に追加し、パスワードをリセットする手順を繰り返してください。

アカウント登録しているメールアドレスが、docomoのキャリアメールですので、そこが関係しているのでしょうか？

どうぞお知恵をお貸しください。

宜しくお願い致します。

追記

一週間経ちましたが、未だに解決できません。

このDropbox Communityからの「あなたは新しい評価を取得しました。」というメールは届いたのに…涙

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yohei Fukui　様、ありがとうございました！

さっそく問い合わせてみます。

","body@stringLength":"241","rawBody":"

Fukui　様、ありがとうございました！

さっそく問い合わせてみます。

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ao11 さん、ご返信頂き誠にありがとうございます！

Dropbox Basic プランをご利用の場合でも、特定のアカウントにログイン出来ない場合、

ログインできない場合のお問い合わせフォームよりサポートをリクエストしていただけますのでお試しくださいませ！

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"166","postTime":"2023-10-10T17:36:35.677-07:00","lastPublishTime":"2023-10-10T17:36:35.677-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1456},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:107007A/category:Japanese/community:mxpez29397board:107001000/message:717152/message:720354","readOnly":false,"editFrozen":false,"body@stringLength":"476","rawBody":"

さん、ご返信頂き誠にありがとうございます！

Dropbox Basic プランをご利用の場合でも、特定のアカウントにログイン出来ない場合、

ログインできない場合のお問い合わせフォームよりサポートをリクエストしていただけますのでお試しくださいませ！

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