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Explorer | Level 3

6 years ago

ダウングレードしたけど‥

無料トライアルでプラスにアップグレードし、期間内にダウングレードしましたが請求がきました。
ドロップボックスのアカウントではダウングレードされていましたが、アップルに確認するとまだ契約中と。
解約方法はドロップボックスの案内通りにしました。
わたしのミス⁉️
返金対象⁉️
よろしくお願いします。

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Kaname
Dropbox Staff
6 years ago
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あさゆきさん、コミュニティへの投稿、ありがとうございます！

アプリストアでの定期購読キャンセルが完了した後、Dropboxより「Dropboxを更新出来なかった」旨の自動通知が届くことがございます。当該の通知に記載された「更新」とは「本契約への更新」を意味しております。こちらのメッセージは定期購読のキャンセルを完了されたためにDropboxのシステムがお支払い方法を確認出来ず、本契約への更新を促す目的で通知されるものとなります。

しばらくしてもダウングレードが完了しない場合はDropboxサポートでアカウントを調査することが出来ます。いつでもお問い合わせください:nerd:

About 質問する

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ドロップボックスのアカウントではダウングレードされていましたが、アップルに確認するとまだ契約中と。
解約方法はドロップボックスの案内通りにしました。
わたしのミス⁉️
返金対象⁉️
よろしくお願いします。","body@stringLength":"173","rawBody":"無料トライアルでプラスにアップグレードし、期間内にダウングレードしましたが請求がきました。
ドロップボックスのアカウントではダウングレードされていましたが、アップルに確認するとまだ契約中と。
解約方法はドロップボックスの案内通りにしました。
わたしのミス⁉️
返金対象⁉️
よろしくお願いします。","kudosSumWeight":0,"postTime":"2019-12-20T16:36:43.859-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:アカウントとお支払い","text":"アカウントとお支払い","time":"2019-06-10T07:16:35.989-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":0,"currentRevision":{"__ref":"Revision:revision:385537_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":979},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"無料トライアルでプラスにアップグレードし、期間内にダウングレードしましたが請求がきました。ドロップボックスのアカウントではダウングレードされていましたが、アップルに確認するとまだ契約中と。解約方法はドロップボックスの案内通りにしました。わたしのミス⁉️ 返金対象⁉️ よろしくお願いします。","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCwzODU4NTQsMzg1ODU0","node":{"__ref":"ForumReplyMessage:message:385854"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:385537":{"__typename":"Conversation","id":"conversation:385537","solved":false,"topic":{"__ref":"ForumTopicMessage:message:385537"},"lastPostingActivityTime":"2019-12-23T23:53:31.234-08:00","lastPostTime":"2019-12-23T23:53:31.234-08:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:385537":{"__typename":"ModerationData","id":"moderation_data:385537","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:385537_1":{"__typename":"Revision","id":"revision:385537_1","lastEditTime":"2019-12-20T16:36:43.859-08:00"},"CachedAsset:theme:customTheme1-1741692431628":{"__typename":"CachedAsset","id":"theme:customTheme1-1741692431628","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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ダウングレードしたけど‥","moderationData":{"__ref":"ModerationData:moderation_data:385854"},"body":"

あさゆきさん、コミュニティへの投稿、ありがとうございます！

アプリストアでの定期購読キャンセルが完了した後、Dropboxより「Dropboxを更新出来なかった」旨の自動通知が届くことがございます。当該の通知に記載された「更新」とは「本契約への更新」を意味しております。こちらのメッセージは定期購読のキャンセルを完了されたためにDropboxのシステムがお支払い方法を確認出来ず、本契約への更新を促す目的で通知されるものとなります。

しばらくしてもダウングレードが完了しない場合はDropboxサポートでアカウントを調査することが出来ます。いつでもお問い合わせください:nerd:

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さん、コミュニティへの投稿、ありがとうございます！

しばらくしてもダウングレードが完了しない場合はDropboxサポートでアカウントを調査することが出来ます。いつでもお問い合わせください:nerd:

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