Seja bem vindo ao fórum do Dropbox!
Neste caso, recomendamos que você interrompa o aplicativo do Dropbox antes de reinstalar o aplicativo, para não criar cópias em conflito.
Antes de tudo, verifique se salvou e encerrou todos os programas que acessam arquivos em sua pasta do Dropbox.
1) Interrompa o Dropbox:
- Clique no ícone do Dropbox na bandeja do sistema no canto inferior da sua tela.
- Clique no ícone da engrenagem no painel de Notificações e selecione \"Sair do Dropbox\".
2) Desinstale o Dropbox:
Por favor, observe que se o Dropbox foi instalado por um administrador do Windows nos Arquivos de programa, é preciso ter permissões de administrador para remover o aplicativo.
- Clique no botão Iniciar (no canto inferior esquerdo da sua tela) e selecione \"Painel de Controle\" (Windows Vista ou 7), ou digite Painel de Controle na sua tela ou menu inicial e clique nele (Windows 8 ou 10).
- Clique em \"Desinstalar um Programa\".
- Selecione o Dropbox na lista de programas e clique em \"Desinstalar\".
3) Quando concluir a desinstalação, reinicie o computador. Assim, teremos certeza de que a desinstalação foi feita por completo.
4) Faça o download e instale a versão mais atual do Dropbox acessando o website do Dropbox:
https://www.dropbox.com/downloading
Espero que isso esclareça suas dúvidas e que seja útil!
Atenciosamente,
Bruna","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2017-06-29T14:52:06.554-07:00","lastPublishTime":"2017-06-29T14:52:06.554-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":10690},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:105007A/category:Portuguese/community:mxpez29397board:105001000/message:229819/message:229985","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"1641","rawBody":"Olá pnogueirasilva,
Seja bem vindo ao fórum do Dropbox!
Neste caso, recomendamos que você interrompa o aplicativo do Dropbox antes de reinstalar o aplicativo, para não criar cópias em conflito.
Antes de tudo, verifique se salvou e encerrou todos os programas que acessam arquivos em sua pasta do Dropbox.
1) Interrompa o Dropbox:
- Clique no ícone do Dropbox na bandeja do sistema no canto inferior da sua tela.
- Clique no ícone da engrenagem no painel de Notificações e selecione \"Sair do Dropbox\".
2) Desinstale o Dropbox:
Por favor, observe que se o Dropbox foi instalado por um administrador do Windows nos Arquivos de programa, é preciso ter permissões de administrador para remover o aplicativo.
- Clique no botão Iniciar (no canto inferior esquerdo da sua tela) e selecione \"Painel de Controle\" (Windows Vista ou 7), ou digite Painel de Controle na sua tela ou menu inicial e clique nele (Windows 8 ou 10).
- Clique em \"Desinstalar um Programa\".
- Selecione o Dropbox na lista de programas e clique em \"Desinstalar\".
3) Quando concluir a desinstalação, reinicie o computador. Assim, teremos certeza de que a desinstalação foi feita por completo.
4) Faça o download e instale a versão mais atual do Dropbox acessando o website do Dropbox:
https://www.dropbox.com/downloading
Espero que isso esclareça suas dúvidas e que seja útil!
Atenciosamente,
Bruna","kudosSumWeight":0,"repliesCount":12,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:229985_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:441346":{"__typename":"User","id":"user:441346","uid":441346,"login":"olaamiigos","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-07-16T19:18:54.194-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"entityType":"USER","eventPath":"community:mxpez29397/user:441346","rank":{"__ref":"Rank:rank:47"}},"ForumReplyMessage:message:231899":{"__typename":"ForumReplyMessage","uid":231899,"id":"message:231899","revisionNum":2,"author":{"__ref":"User:user:423190"},"readOnly":true},"ModerationData:moderation_data:232499":{"__typename":"ModerationData","id":"moderation_data:232499","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:232499":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:441346"},"id":"message:232499","revisionNum":1,"uid":232499,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:105001000"},"parent":{"__ref":"ForumReplyMessage:message:231899"},"conversation":{"__ref":"Conversation:conversation:229819"},"subject":"Re: Sincronização com arquivos existentes","moderationData":{"__ref":"ModerationData:moderation_data:232499"},"body":"Cara, estou com o mesmo problema. Conseguiu achar alguma solução?","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"65","postTime":"2017-07-16T19:26:43.513-07:00","lastPublishTime":"2017-07-16T19:26:43.513-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":10566},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:105007A/category:Portuguese/community:mxpez29397board:105001000/message:229819/message:232499","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"65","rawBody":"Cara, estou com o mesmo problema. Conseguiu achar alguma 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