Saudações! Tenho 676Gb de informações no meu Mac e a mesma quantidade no Dropbox "on line" (na nuvem). Terei que reinstalar o Dropbox e realizar a sincronização novamente. O que entendi é que o...
Neste caso, recomendamos que você interrompa o aplicativo do Dropbox antes de reinstalar o aplicativo, para não criar cópias em conflito.
Antes de tudo, verifique se salvou e encerrou todos os programas que acessam arquivos em sua pasta do Dropbox.
1) Interrompa o Dropbox:
- Clique no ícone do Dropbox na bandeja do sistema no canto inferior da sua tela. - Clique no ícone da engrenagem no painel de Notificações e selecione "Sair do Dropbox".
2) Desinstale o Dropbox:
Por favor, observe que se o Dropbox foi instalado por um administrador do Windows nos Arquivos de programa, é preciso ter permissões de administrador para remover o aplicativo.
- Clique no botão Iniciar (no canto inferior esquerdo da sua tela) e selecione "Painel de Controle" (Windows Vista ou 7), ou digite Painel de Controle na sua tela ou menu inicial e clique nele (Windows 8 ou 10). - Clique em "Desinstalar um Programa". - Selecione o Dropbox na lista de programas e clique em "Desinstalar".
3) Quando concluir a desinstalação, reinicie o computador. Assim, teremos certeza de que a desinstalação foi feita por completo.
4) Faça o download e instale a versão mais atual do Dropbox acessando o website do Dropbox:
Neste caso, recomendamos que você interrompa o aplicativo do Dropbox antes de reinstalar o aplicativo, para não criar cópias em conflito.
Antes de tudo, verifique se salvou e encerrou todos os programas que acessam arquivos em sua pasta do Dropbox.
1) Interrompa o Dropbox:
- Clique no ícone do Dropbox na bandeja do sistema no canto inferior da sua tela. - Clique no ícone da engrenagem no painel de Notificações e selecione "Sair do Dropbox".
2) Desinstale o Dropbox:
Por favor, observe que se o Dropbox foi instalado por um administrador do Windows nos Arquivos de programa, é preciso ter permissões de administrador para remover o aplicativo.
- Clique no botão Iniciar (no canto inferior esquerdo da sua tela) e selecione "Painel de Controle" (Windows Vista ou 7), ou digite Painel de Controle na sua tela ou menu inicial e clique nele (Windows 8 ou 10). - Clique em "Desinstalar um Programa". - Selecione o Dropbox na lista de programas e clique em "Desinstalar".
3) Quando concluir a desinstalação, reinicie o computador. Assim, teremos certeza de que a desinstalação foi feita por completo.
4) Faça o download e instale a versão mais atual do Dropbox acessando o website do Dropbox:
Estou com o mesmo problema relatado pelo pnogueirasilva. O que precisamos é o seguinte:
Sabermos como fazemos para que o dropbox seja vinculado novamente na mesma pasta que ele já estava vinculado (sincronizando) anteriormente sem que ele precise ser vinculado em uma nova pasta, baixando assim todo o conteúdo da nuvem novamente, entendem?
Eu até tive um suporte de uma analista de vocês me me instruiu a escolher a opção de configuração "Avançada" durante o processo de instalação. Então, eu precisa escolher a pasta principal da atual pasta do Dropbox como local para a nova instalação, exemplo:
Se minha antiga pasta do Dropbox foi adicionada em: C:\Desktop\Dropbox, eu precisaria escolher C:\Desktop para que o client tente criar uma nova pasta do Dropbox. Caso estivesse me conectando com a mesma conta de antes, o Dropbox iria detectar a pasta existente e então solicitaria que eu mescle as duas pastas do Dropbox. Ao mesclá-las, a versão do Dropbox para desktop vai verificar os arquivos existentes e as versões do servidor, fazendo as atualizações necessárias, correto?
Porém eu não consegui chegar nessa opção "Avançada", pois não existem opções durante o processo de instalação, ou seja, o Dropbox baixa e instala tudo automaticamente.
Como fazemos para conseguir chegar nessa opção "Avançada" durante o processo de instalação?
Cara, estou com este problema há mais de um mês e há pelo menos uns 15 dias tentando resolver essa questão junto ao Dropbox, mas como você bem disse, o suporte deles é horrível, até mesmo o suporte dos EUA não é tão bom assim.
Estou procurando outras soluções no mercado para substituí-los aqui na empresa, ainda mais depois que fui informado por eles que eles não dão suporte para ambiente Server, é mole?! Povo doido... mas enfim. Estava dando uma analisada no Microsoft Azure Backup e vou dar uma olhada agora também no Microsoft One. Certamente o suporte deles é muito melhor e mais pontual do que o suporte do Dropbox.
Assim que finalizar meu novo prestador, irei cancelar o DP.
About Faça uma pergunta
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
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Tenho 676Gb de informações no meu Mac e a mesma quantidade no Dropbox \"on line\" (na nuvem). Terei que reinstalar o Dropbox e realizar a sincronização novamente. O que entendi é que o...","body@stringLength":"755","rawBody":"
Saudações!
Tenho 676Gb de informações no meu Mac e a mesma quantidade no Dropbox \"on line\" (na nuvem).
Terei que reinstalar o Dropbox e realizar a sincronização novamente.
O que entendi é que o Dropbox criará pastas de conflito de sincronização ao começar a sincronizar o conteúdo na nuvem com o conteúdo local.
O problema é que não haverá espaço suficiente para a criação das pastas de conflito.
O Dropbox pode simplesmente comparar os conteúdos e se atualizar sem criar algo novo supostamente em conflito?
Tenho o Microsoft OneDrive instalado e ele simplesmente verifica os arquivos locais e em nuvem e valida-os não gerando algo novo ou em conflito.
Como devo proceder neste caso? Obrigado!
","kudosSumWeight":0,"postTime":"2017-06-28T22:16:25.817-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:229819_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8989},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:229819":{"__typename":"Conversation","id":"conversation:229819","solved":true,"topic":{"__ref":"ForumTopicMessage:message:229819"},"lastPostingActivityTime":"2018-08-06T08:55:06.148-07:00","lastPostTime":"2018-08-06T08:55:06.148-07:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:229819":{"__typename":"ModerationData","id":"moderation_data:229819","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:229819_1":{"__typename":"Revision","id":"revision:229819_1","lastEditTime":"2017-06-28T22:16:25.817-07:00"},"ForumReplyMessage:message:242470":{"__typename":"ForumReplyMessage","id":"message:242470","conversation":{"__ref":"Conversation:conversation:229819"},"author":{"__ref":"User:user:490150"},"revisionNum":1,"uid":242470,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:105001000"},"subject":"Re: Sincronização com arquivos existentes","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:242470"},"parent":{"__ref":"AcceptedSolutionMessage:message:229985"},"body":"
Olá Bruna | Equipe Dropbox,
Estou com o mesmo problema relatado pelo pnogueirasilva. O que precisamos é o seguinte:
Sabermos como fazemos para que o dropbox seja vinculado novamente na mesma pasta que ele já estava vinculado (sincronizando) anteriormente sem que ele precise ser vinculado em uma nova pasta, baixando assim todo o conteúdo da nuvem novamente, entendem?
Eu até tive um suporte de uma analista de vocês me me instruiu a escolher a opção de configuração \"Avançada\" durante o processo de instalação. Então, eu precisa escolher a pasta principal da atual pasta do Dropbox como local para a nova instalação, exemplo:
Se minha antiga pasta do Dropbox foi adicionada em: C:\\Desktop\\Dropbox, eu precisaria escolher C:\\Desktop para que o client tente criar uma nova pasta do Dropbox. Caso estivesse me conectando com a mesma conta de antes, o Dropbox iria detectar a pasta existente e então solicitaria que eu mescle as duas pastas do Dropbox. Ao mesclá-las, a versão do Dropbox para desktop vai verificar os arquivos existentes e as versões do servidor, fazendo as atualizações necessárias, correto?
Porém eu não consegui chegar nessa opção \"Avançada\", pois não existem opções durante o processo de instalação, ou seja, o Dropbox baixa e instala tudo automaticamente.
Como fazemos para conseguir chegar nessa opção \"Avançada\" durante o processo de instalação?
Att,
MATHEUS LOPES
","body@stringLength":"1605","rawBody":"
Olá Bruna | Equipe Dropbox,
Estou com o mesmo problema relatado pelo pnogueirasilva. O que precisamos é o seguinte:
Sabermos como fazemos para que o dropbox seja vinculado novamente na mesma pasta que ele já estava vinculado (sincronizando) anteriormente sem que ele precise ser vinculado em uma nova pasta, baixando assim todo o conteúdo da nuvem novamente, entendem?
Eu até tive um suporte de uma analista de vocês me me instruiu a escolher a opção de configuração \"Avançada\" durante o processo de instalação. Então, eu precisa escolher a pasta principal da atual pasta do Dropbox como local para a nova instalação, exemplo:
Se minha antiga pasta do Dropbox foi adicionada em: C:\\Desktop\\Dropbox, eu precisaria escolher C:\\Desktop para que o client tente criar uma nova pasta do Dropbox. Caso estivesse me conectando com a mesma conta de antes, o Dropbox iria detectar a pasta existente e então solicitaria que eu mescle as duas pastas do Dropbox. Ao mesclá-las, a versão do Dropbox para desktop vai verificar os arquivos existentes e as versões do servidor, fazendo as atualizações necessárias, correto?
Porém eu não consegui chegar nessa opção \"Avançada\", pois não existem opções durante o processo de instalação, ou seja, o Dropbox baixa e instala tudo automaticamente.
Como fazemos para conseguir chegar nessa opção \"Avançada\" durante o processo de instalação?
Att,
MATHEUS LOPES
","kudosSumWeight":0,"repliesCount":2,"postTime":"2017-09-20T11:05:35.216-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:242470_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1067},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCwyNDI0ODMsMjQyNDgz","node":{"__ref":"ForumReplyMessage:message:242483"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743510215543":{"__typename":"CachedAsset","id":"theme:customTheme1-1743510215543","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Seja bem vindo ao fórum do Dropbox!
Neste caso, recomendamos que você interrompa o aplicativo do Dropbox antes de reinstalar o aplicativo, para não criar cópias em conflito.
Antes de tudo, verifique se salvou e encerrou todos os programas que acessam arquivos em sua pasta do Dropbox.
1) Interrompa o Dropbox:
- Clique no ícone do Dropbox na bandeja do sistema no canto inferior da sua tela. - Clique no ícone da engrenagem no painel de Notificações e selecione \"Sair do Dropbox\".
2) Desinstale o Dropbox:
Por favor, observe que se o Dropbox foi instalado por um administrador do Windows nos Arquivos de programa, é preciso ter permissões de administrador para remover o aplicativo.
- Clique no botão Iniciar (no canto inferior esquerdo da sua tela) e selecione \"Painel de Controle\" (Windows Vista ou 7), ou digite Painel de Controle na sua tela ou menu inicial e clique nele (Windows 8 ou 10). - Clique em \"Desinstalar um Programa\". - Selecione o Dropbox na lista de programas e clique em \"Desinstalar\".
3) Quando concluir a desinstalação, reinicie o computador. Assim, teremos certeza de que a desinstalação foi feita por completo.
4) Faça o download e instale a versão mais atual do Dropbox acessando o website do Dropbox:
Neste caso, recomendamos que você interrompa o aplicativo do Dropbox antes de reinstalar o aplicativo, para não criar cópias em conflito.
Antes de tudo, verifique se salvou e encerrou todos os programas que acessam arquivos em sua pasta do Dropbox.
1) Interrompa o Dropbox:
- Clique no ícone do Dropbox na bandeja do sistema no canto inferior da sua tela. - Clique no ícone da engrenagem no painel de Notificações e selecione \"Sair do Dropbox\".
2) Desinstale o Dropbox:
Por favor, observe que se o Dropbox foi instalado por um administrador do Windows nos Arquivos de programa, é preciso ter permissões de administrador para remover o aplicativo.
- Clique no botão Iniciar (no canto inferior esquerdo da sua tela) e selecione \"Painel de Controle\" (Windows Vista ou 7), ou digite Painel de Controle na sua tela ou menu inicial e clique nele (Windows 8 ou 10). - Clique em \"Desinstalar um Programa\". - Selecione o Dropbox na lista de programas e clique em \"Desinstalar\".
3) Quando concluir a desinstalação, reinicie o computador. Assim, teremos certeza de que a desinstalação foi feita por completo.
4) Faça o download e instale a versão mais atual do Dropbox acessando o website do Dropbox:
Espero que isso esclareça suas dúvidas e que seja útil!
Atenciosamente, Bruna","customFields":[],"kudosSumWeight":0,"repliesCount":12,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:229985_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:441346":{"__typename":"User","id":"user:441346","uid":441346,"login":"olaamiigos","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-07-16T19:18:54.194-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"entityType":"USER","eventPath":"community:mxpez29397/user:441346","rank":{"__ref":"Rank:rank:47"}},"ForumReplyMessage:message:231899":{"__typename":"ForumReplyMessage","uid":231899,"id":"message:231899","revisionNum":2,"author":{"__ref":"User:user:423190"},"readOnly":true},"ModerationData:moderation_data:232499":{"__typename":"ModerationData","id":"moderation_data:232499","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:232499":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:441346"},"id":"message:232499","revisionNum":1,"uid":232499,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:105001000"},"parent":{"__ref":"ForumReplyMessage:message:231899"},"conversation":{"__ref":"Conversation:conversation:229819"},"subject":"Re: Sincronização com arquivos existentes","moderationData":{"__ref":"ModerationData:moderation_data:232499"},"body":"Cara, estou com o mesmo problema. Conseguiu achar alguma solução?","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"65","postTime":"2017-07-16T19:26:43.513-07:00","lastPublishTime":"2017-07-16T19:26:43.513-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":10566},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:105007A/category:Portuguese/community:mxpez29397board:105001000/message:229819/message:232499","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"65","rawBody":"Cara, estou com o mesmo problema. Conseguiu achar alguma 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Sincronização com arquivos existentes","moderationData":{"__ref":"ModerationData:moderation_data:242483"},"body":"
Saudações, Matheus!
\n
\n
Em Julho/2017 desinstalei a versão Dropbox para desktop e, ao reinstalá-la, também não encontrei a opção \"Avançada\" citada.
\n
\n
Desde esta época retirei 90% do armazenamento que tinha no Dropbox, pois o suporte técnico foi precário, básico e evasivo.
\n
\n
Do pouco que uso do Dropbox, faço-o via \"browser\" (versão \"on line\") que é precária até para a exclusão de arquivos.
\n
\n
Atualmente utilizo o Microsoft OneDrive que mostra-se excelente no armazenamento e sincronização \"client/server\".
\n
\n
Não renovarei minha assinatura anual do Dropbox em 2018, sem dúvidas!
Em Julho/2017 desinstalei a versão Dropbox para desktop e, ao reinstalá-la, também não encontrei a opção \"Avançada\" citada.
\n
\n
Desde esta época retirei 90% do armazenamento que tinha no Dropbox, pois o suporte técnico foi precário, básico e evasivo.
\n
\n
Do pouco que uso do Dropbox, faço-o via \"browser\" (versão \"on line\") que é precária até para a exclusão de arquivos.
\n
\n
Atualmente utilizo o Microsoft OneDrive que mostra-se excelente no armazenamento e sincronização \"client/server\".
\n
\n
Não renovarei minha assinatura anual do Dropbox em 2018, sem dúvidas!
\n
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Saudações meu amigo,
Cara, estou com este problema há mais de um mês e há pelo menos uns 15 dias tentando resolver essa questão junto ao Dropbox, mas como você bem disse, o suporte deles é horrível, até mesmo o suporte dos EUA não é tão bom assim.
Estou procurando outras soluções no mercado para substituí-los aqui na empresa, ainda mais depois que fui informado por eles que eles não dão suporte para ambiente Server, é mole?! Povo doido... mas enfim. Estava dando uma analisada no Microsoft Azure Backup e vou dar uma olhada agora também no Microsoft One. Certamente o suporte deles é muito melhor e mais pontual do que o suporte do Dropbox.
Assim que finalizar meu novo prestador, irei cancelar o DP.
Cara, estou com este problema há mais de um mês e há pelo menos uns 15 dias tentando resolver essa questão junto ao Dropbox, mas como você bem disse, o suporte deles é horrível, até mesmo o suporte dos EUA não é tão bom assim.
Estou procurando outras soluções no mercado para substituí-los aqui na empresa, ainda mais depois que fui informado por eles que eles não dão suporte para ambiente Server, é mole?! Povo doido... mas enfim. Estava dando uma analisada no Microsoft Azure Backup e vou dar uma olhada agora também no Microsoft One. Certamente o suporte deles é muito melhor e mais pontual do que o suporte do Dropbox.
Assim que finalizar meu novo prestador, irei cancelar o DP.
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Dropbox Staff
