No me sincroniza un tercer dispositivo vinculado a Dropbox Basic desde la aplicación DocumentsToGo
Leo las siguientes respuestas en un post anterior, que me parecen incoherentes: "Como usuario de Dropbox Basic, puedes vincular hasta tres dispositivos a tu cuenta. Los usuarios de Dropbox Basic que,...
¡Arreglado! Ya he logrado vincular el móvil a dropbox (a través de Documents ToGo). Ha sido tan sencillo como apagar el iPhone desde Ajustes/General. Y empezar el proceso desde cero. Y se ha sincronizado inmediatamente. Pensaba que esta operación ya la había hecho, pero en cualquier caso, ahora ¡funciona!
Siento que estés teniendo problemas con la vinculación de una de tus cuentas.
Si te aparece un mensaje indicando que has vinculado más de 3 dispositivos puedes eliminar el que ya no necesites desde la pestaña de seguridad de tu cuenta de Dropbox.
Así mismo, en caso de que no tengas 3 dispositivos vinculados a tu cuenta es posible que el problema de sincronización esté relacionado con otra cosa, no con el número de dispositivos vinculados.
Para poder investigar más a fondo el problema necesito que me respondas a las siguientes cuestiones:
1.- Por favor, indícame el sistema operativo que utilizas.
2.- Indícame la versión de Dropbox que tienes instalada en tu dispositivo. Para ello, solo pasa el ratón sobre el icono de Dropbox que aparece junto a la hora (sin pulsarlo).
3.-¿Me puedes enviar una captura de pantalla del estado de sincronización de tu cuenta de Dropbox?
Simplemente, haz un click en el icono de Dropbox, en la barra de menús en la altura de la hora. Allí mismo podrás ver el estado de sincronización. En caso de que no salga el icono de Dropbox, haz click en la flecha que mira hacia arriba en la barra de tareas y revisa si está allí.
**Recuerda eliminar cualquier información personal que aparezca en las capturas de pantalla).
Marina: Antes que nada, ¡muchas gracias por tu pronta respuesta y tu interés!
Respondo a tus preguntas:
1) Los sistemas operativo que utilizo son: MacOs 11.3.1; del iPad y del iPhone iOS 14.5.1 (este último es el dispositivo que no logro sincronizar);
2) Versión de la aplicación del Mac: 121.4.4267; del iPad y del iPhone: 234.2.2
3) Captura de pantalla del estado de sincronización:
4) De todos modos, envío los datos de la aplicación Documents To Go, desde la que quiero sincronizar, y que solo me permite hacerlo desde el iPad, pero no desde el iPhone
No sé si esto ayudará, o quieres más aclaración para resolver este problema que tengo.
Muchas gracias, Marina, por el interés que prestas.
¡Arreglado! Ya he logrado vincular el móvil a dropbox (a través de Documents ToGo). Ha sido tan sencillo como apagar el iPhone desde Ajustes/General. Y empezar el proceso desde cero. Y se ha sincronizado inmediatamente. Pensaba que esta operación ya la había hecho, pero en cualquier caso, ahora ¡funciona!
About Haz una pregunta
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
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Los usuarios de Dropbox Basic que,...","body@stringLength":"1141","rawBody":"
Leo las siguientes respuestas en un post anterior, que me parecen incoherentes: \"Como usuario de Dropbox Basic, puedes vincular hasta tres dispositivos a tu cuenta. Los usuarios de Dropbox Basic que, en la actualidad, tengan más de tres dispositivos vinculados a sus cuentas podrán conservarlos\" (...) \"Cuando desvinculas una computadora, tablet o teléfono de tu cuenta de Dropbox, ocurre lo siguiente: Los archivos y las carpetas ya no se sincronizan con la carpeta de Dropbox de ese dispositivo. Básicamente, se desactiva Dropbox\".
Es decir, si desvinculo uno de los tres dispositivos que tengo, luego, al querer vincularlo de nuevo (lo hago desde la aplicación de Documents ToGo), ¿por qué ya no me sincroniza, si estoy respetando el máximo de esos tres dispositivos? Si se desactiva, entonces no me sirve Dropbox. ¿Qué podría hacer para que ese dispositivo desvinculado y luego vinculado de nuevo se sincronizara otra vez con Dropbox? ¿No pensáis que esto es una incoherencia de Dropbox?
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Marina: Antes que nada, ¡muchas gracias por tu pronta respuesta y tu interés!
Respondo a tus preguntas:
1) Los sistemas operativo que utilizo son: MacOs 11.3.1; del iPad y del iPhone iOS 14.5.1 (este último es el dispositivo que no logro sincronizar);
2) Versión de la aplicación del Mac: 121.4.4267; del iPad y del iPhone: 234.2.2
3) Captura de pantalla del estado de sincronización:
4) De todos modos, envío los datos de la aplicación Documents To Go, desde la que quiero sincronizar, y que solo me permite hacerlo desde el iPad, pero no desde el iPhone
No sé si esto ayudará, o quieres más aclaración para resolver este problema que tengo.
Muchas gracias, Marina, por el interés que prestas.
","body@stringLength":"1864","rawBody":"
Marina: Antes que nada, ¡muchas gracias por tu pronta respuesta y tu interés!
Respondo a tus preguntas:
1) Los sistemas operativo que utilizo son: MacOs 11.3.1; del iPad y del iPhone iOS 14.5.1 (este último es el dispositivo que no logro sincronizar);
2) Versión de la aplicación del Mac: 121.4.4267; del iPad y del iPhone: 234.2.2
3) Captura de pantalla del estado de sincronización:
4) De todos modos, envío los datos de la aplicación Documents To Go, desde la que quiero sincronizar, y que solo me permite hacerlo desde el iPad, pero no desde el iPhone
No sé si esto ayudará, o quieres más aclaración para resolver este problema que tengo.
Muchas gracias, Marina, por el interés que prestas.
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¡Arreglado! Ya he logrado vincular el móvil a dropbox (a través de Documents ToGo). Ha sido tan sencillo como apagar el iPhone desde Ajustes/General. Y empezar el proceso desde cero. Y se ha sincronizado inmediatamente. Pensaba que esta operación ya la había hecho, pero en cualquier caso, ahora ¡funciona!
¡Arreglado! Ya he logrado vincular el móvil a dropbox (a través de Documents ToGo). Ha sido tan sencillo como apagar el iPhone desde Ajustes/General. Y empezar el proceso desde cero. Y se ha sincronizado inmediatamente. Pensaba que esta operación ya la había hecho, pero en cualquier caso, ahora ¡funciona!
","kudosSumWeight":2,"repliesCount":0,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:520602_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]}},"ModerationData:moderation_data:519904":{"__typename":"ModerationData","id":"moderation_data:519904","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:519642":{"__typename":"ModerationData","id":"moderation_data:519642","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1269802":{"__typename":"User","id":"user:1269802","login":"Marina","uid":1269802,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMjY5ODAyLTI0Mjg0aTAwQjRBRkQ1MTQyNTU1MzM"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":1370,"biography":null,"topicsCount":0,"kudosReceivedCount":116,"kudosGivenCount":28,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-03-04T08:27:53.859-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":51},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"ForumReplyMessage:message:519642":{"__typename":"ForumReplyMessage","id":"message:519642","revisionNum":2,"uid":519642,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:104001000"},"conversation":{"__ref":"Conversation:conversation:519299"},"subject":"Re: No me sincroniza un tercer dispositivo vinculado a Dropbox Basic desde la aplicación DocumentsToGo","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:519642"},"body":"
Siento que estés teniendo problemas con la vinculación de una de tus cuentas.
\n
\n
Si te aparece un mensaje indicando que has vinculado más de 3 dispositivos puedes eliminar el que ya no necesites desde la pestaña de seguridad de tu cuenta de Dropbox.
\n
\n
Así mismo, en caso de que no tengas 3 dispositivos vinculados a tu cuenta es posible que el problema de sincronización esté relacionado con otra cosa, no con el número de dispositivos vinculados.
\n
\n
Para poder investigar más a fondo el problema necesito que me respondas a las siguientes cuestiones:
1.- Por favor, indícame el sistema operativo que utilizas.
2.- Indícame la versión de Dropbox que tienes instalada en tu dispositivo. Para ello, solo pasa el ratón sobre el icono de Dropbox que aparece junto a la hora (sin pulsarlo).
3.-¿Me puedes enviar una captura de pantalla del estado de sincronización de tu cuenta de Dropbox?
Simplemente, haz un click en el icono de Dropbox, en la barra de menús en la altura de la hora. Allí mismo podrás ver el estado de sincronización. En caso de que no salga el icono de Dropbox, haz click en la flecha que mira hacia arriba en la barra de tareas y revisa si está allí.
\n
\n
**Recuerda eliminar cualquier información personal que aparezca en las capturas de pantalla).
Muchas gracias de antemano.
\n
\n
¡Saludos!
","body@stringLength":"2004","rawBody":"
Hola, :
\n
\n
¡Bienvenido a la Comunidad de Dropbox!
\n
\n
Siento que estés teniendo problemas con la vinculación de una de tus cuentas.
\n
\n
Si te aparece un mensaje indicando que has vinculado más de 3 dispositivos puedes eliminar el que ya no necesites desde la pestaña de seguridad de tu cuenta de Dropbox.
\n
\n
Así mismo, en caso de que no tengas 3 dispositivos vinculados a tu cuenta es posible que el problema de sincronización esté relacionado con otra cosa, no con el número de dispositivos vinculados.
\n
\n
Para poder investigar más a fondo el problema necesito que me respondas a las siguientes cuestiones:
1.- Por favor, indícame el sistema operativo que utilizas.
2.- Indícame la versión de Dropbox que tienes instalada en tu dispositivo. Para ello, solo pasa el ratón sobre el icono de Dropbox que aparece junto a la hora (sin pulsarlo).
3.-¿Me puedes enviar una captura de pantalla del estado de sincronización de tu cuenta de Dropbox?
Simplemente, haz un click en el icono de Dropbox, en la barra de menús en la altura de la hora. Allí mismo podrás ver el estado de sincronización. En caso de que no salga el icono de Dropbox, haz click en la flecha que mira hacia arriba en la barra de tareas y revisa si está allí.
\n
\n
**Recuerda eliminar cualquier información personal que aparezca en las capturas de pantalla).
Muchas gracias de antemano.
\n
\n
¡Saludos!
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Dropbox Staff
