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Helpful | Level 5

3 years ago

Solved

Speicherplatz voll trotz gelöschter Dateien

Mir wird angezeigt dass mein Speicherplatz voll sei und mein Dropbox Ordner daher nicht mehr synchronisiert wird. Ich habe die kostenlose Basisversion. Ich habe sowohl auf meinem Computer als auch online alle unnötigen Dateien gelöscht und auch den Dropbox-Cach-Ordner auf meinem Computer geleert. An dem Speicherplatz ändert sich jedoch nichts.....

Dateien & Ordner

nipnip
9 months ago
La désinstallation/réinstallation de l'application sur l'iPhone a été efficace.

17 Replies

Paul S.138
Helpful | Level 5
3 years ago
Bei mir ist es das gleiche Problem:

7,53 GB von 6,63 GB belegt.
Die Größe aller in Dropbox enthaltenen Dateien ist 59,16 MB.

Trotz intensiver Suche finde ich keine Lösung für dieses Problem.
- Gerlich
  New member | Level 2
  3 years ago
  Bei mir ist das gleiche Problem!
  
  Es wird mir angezeigt, dass 26,88 GB von 26,88 GB belegt sind.
  Alle Ordner zusammen sind 14,26 GB groß.
  
  Alles berechnet von Dropbox.com!
  - Gerlich
    New member | Level 2
    3 years ago
    Hier zusehen.
Arya
Dropbox Staff
3 years ago
Hallo,

vielen Dank für Ihre Beiträge in unserem Forum!

Wenn Sie auf diese Seite gehen, können Sie sehen, wie viel Speicherplatz in Ihrem Konto belegt ist, aber Sie können auch sehen, wie viel Speicherplatz freigegebene Ordner verwenden:

https://www.dropbox.com/account/plan

Es ist möglich, dass freigegebene Ordner Ihren Speicherplatz belegen. Hier können Sie dies auch überprüfen:

https://www.dropbox.com/share/folders

Hoffentlich helfen Ihnen diese Informationen weiter. Bei weiteren Fragen stehe ich Ihnen gerne zur Verfügung.

Beste Grüße

Arya
- Paul S.138
  Helpful | Level 5
  3 years ago
  Hallo Arya,
  
  Bei dem ersten Link sehe ich folgendes: 7,5 GB von 6,62 GB belegt.
  
  Wie bereits geschrieben: Die Größe aller in Dropbox enthaltenen Dateien ist 59,16 MB.
  
  Freigegebene Dateien gibt es keine.
  
  Da dropbox die 7,5 GB ausweist muss doch nachvollziehbar sein, wie sich diese zusammen setzen.
  
  Gibt es denn die Möglichkeit eines Resets zu dem Zeitpunkt als der Speicher noch nicht voll war?
  
  Das Problem scheint ja öfter aufzutauchen.
  - Arya
    Dropbox Staff
    3 years ago
    Hallo Paul S.138
    
    vielen Dank für Ihre Antwort und für die Erklärung.
    
    Können Sie bitte auf diese Seite gehen und überprüfen, ob Sie die Computersicherungsfunktion über Dropbox aktiviert haben oder ob Sie andere externe Dateien haben, die dort synchronisiert werden?
    
    Dann können Sie sie von dort löschen (stellen Sie sicher, dass Sie eine Kopie an einem anderen Ort haben, weil Sie sie löschen) oder gehen Sie zu den Einstellungen und prüfen Sie, welche Optionen Sie haben.
    
    https://www.dropbox.com/backup/all
    
    Hoffentlich helfen Ihnen diese Informationen weiter.
    
    Beste Grüße
    
    Arya
- SabrinaM
  Explorer | Level 4
  3 years ago
  Ich habe leider dasselbe Problem und leider hilft der Tipp der Moderatoren rein gar nichts.
  Bis jetzt hat alles gut funktioniert, aber jetzt wirkt es, als will man die User einfach nur in kostenpflichtige Abos zwingen.
  - JoBa1806
    Explorer | Level 4
    3 years ago
    Hall zusammen,
    
    ich habe zwar nur die kostenlose Variante der DB, die reicht aber auch. Nun sind von 6,5 GB angeblich 6,15GB obwohl sich dort nur ein Ordner mit 70,8 MB befindet und einer mit vier Bildern. Die genannten Tipps hab ich berücksichtigt, dennoch ist die DB voll.
    Kann mir bitte jemand helfen ?
    
    Vielen Dank im Voraus!
    Joanna
c 48
New member | Level 2
3 years ago
versteh nicht warum noch immer kein Speicherplatz zu verfügung steht obwohl fast alles gelöscht ist!

Nicht nachvollziehbar!

Liebe Grüße Christoph
Sondi
Explorer | Level 3
2 years ago
Habe nur im Bereich von KB in Basic Dropbox, trotzdem ist Dropbox fast voll!
- ernstMreicher58
  Super User
  2 years ago
  Vermutlich haben Sie irgend wann mehr oder weniger absichtlich das Backup-Feature aktiviert.
  
  Bei Basic accounts nimmt das Backup schnell den Speicherplatz praktisch voll in Anspruch.
  
  Gehen Sie zu dieser Seite, auf der Sie Ihre gesicherten Dateien finden und sie hier löschen können:
  https://www.dropbox.com/backup/all
  
  Dann wird der Speicherplatz reduziert und das Problem vermutlich gelöst.

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Speicherplatz voll trotz gelöschter Dateien","moderationData":{"__ref":"ModerationData:moderation_data:636346"},"body":"

Bei mir ist es das gleiche Problem:

7,53 GB von 6,63 GB belegt.

Die Größe aller in Dropbox enthaltenen Dateien ist 59,16 MB.

Trotz intensiver Suche finde ich keine Lösung für dieses Problem.

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Bei mir ist das gleiche Problem!

Es wird mir angezeigt, dass 26,88 GB von 26,88 GB belegt sind.

Alle Ordner zusammen sind 14,26 GB groß.

Alles berechnet von Dropbox.com!

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Hier zusehen.

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Hallo,

vielen Dank für Ihre Beiträge in unserem Forum!

Wenn Sie auf diese Seite gehen, können Sie sehen, wie viel Speicherplatz in Ihrem Konto belegt ist, aber Sie können auch sehen, wie viel Speicherplatz freigegebene Ordner verwenden:

https://www.dropbox.com/account/plan

Es ist möglich, dass freigegebene Ordner Ihren Speicherplatz belegen. Hier können Sie dies auch überprüfen:

https://www.dropbox.com/share/folders

Hoffentlich helfen Ihnen diese Informationen weiter. Bei weiteren Fragen stehe ich Ihnen gerne zur Verfügung.

Beste Grüße

Arya

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Hallo Arya,

Bei dem ersten Link sehe ich folgendes: 7,5 GB von 6,62 GB belegt.

Wie bereits geschrieben: Die Größe aller in Dropbox enthaltenen Dateien ist 59,16 MB.

Freigegebene Dateien gibt es keine.

Da dropbox die 7,5 GB ausweist muss doch nachvollziehbar sein, wie sich diese zusammen setzen.

Gibt es denn die Möglichkeit eines Resets zu dem Zeitpunkt als der Speicher noch nicht voll war?

Das Problem scheint ja öfter aufzutauchen.

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Hallo Paul S.138

vielen Dank für Ihre Antwort und für die Erklärung.

Können Sie bitte auf diese Seite gehen und überprüfen, ob Sie die Computersicherungsfunktion über Dropbox aktiviert haben oder ob Sie andere externe Dateien haben, die dort synchronisiert werden?

Dann können Sie sie von dort löschen (stellen Sie sicher, dass Sie eine Kopie an einem anderen Ort haben, weil Sie sie löschen) oder gehen Sie zu den Einstellungen und prüfen Sie, welche Optionen Sie haben.

https://www.dropbox.com/backup/all

Hoffentlich helfen Ihnen diese Informationen weiter.

Beste Grüße

Arya

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Ich habe leider dasselbe Problem und leider hilft der Tipp der Moderatoren rein gar nichts.

Bis jetzt hat alles gut funktioniert, aber jetzt wirkt es, als will man die User einfach nur in kostenpflichtige Abos zwingen.

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Hall zusammen,

ich habe zwar nur die kostenlose Variante der DB, die reicht aber auch. Nun sind von 6,5 GB angeblich 6,15GB obwohl sich dort nur ein Ordner mit 70,8 MB befindet und einer mit vier Bildern. Die genannten Tipps hab ich berücksichtigt, dennoch ist die DB voll.

Kann mir bitte jemand helfen ?

Vielen Dank im Voraus!

Joanna

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versteh nicht warum noch immer kein Speicherplatz zu verfügung steht obwohl fast alles gelöscht ist!

Nicht nachvollziehbar!

Liebe Grüße Christoph

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Speicherplatz voll trotz gelöschter Dateien","moderationData":{"__ref":"ModerationData:moderation_data:688914"},"body":"Habe nur im Bereich von KB in Basic Dropbox, trotzdem ist Dropbox fast voll!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"76","kudosSumWeight":0,"postTime":"2023-06-02T05:53:42.373-07:00","lastPublishTime":"2023-06-02T05:53:42.373-07:00","metrics":{"__typename":"MessageMetrics","views":1411},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:636325/message:688914","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDY4OTA2OSw2ODkwNjk","node":{"__ref":"ForumReplyMessage:message:689069"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:689069":{"__typename":"ModerationData","id":"moderation_data:689069","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:689069":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1959"},"id":"message:689069","revisionNum":1,"uid":689069,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"parent":{"__ref":"ForumReplyMessage:message:688914"},"conversation":{"__ref":"Conversation:conversation:636325"},"subject":"Re: Speicherplatz voll trotz gelöschter Dateien","moderationData":{"__ref":"ModerationData:moderation_data:689069"},"body":"

Vermutlich haben Sie irgend wann mehr oder weniger absichtlich das Backup-Feature aktiviert.

Bei Basic accounts nimmt das Backup schnell den Speicherplatz praktisch voll in Anspruch.

Gehen Sie zu dieser Seite, auf der Sie Ihre gesicherten Dateien finden und sie hier löschen können:
https://www.dropbox.com/backup/all

Dann wird der Speicherplatz reduziert und das Problem vermutlich gelöst.

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