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AMax

Explorer | Level 4

7 months ago

Abo PLUS nicht mehr aufrufbar

ernstMreicher58

Super User

7 months ago

Einen zweiten Akkount mit der selben eMailadresse anlegen geht nicht.

Sind Sie bei der eMailadresse sicher??

Wenn es ein "anderer" neue Akkount ist, ist er logischerweise leer.

Haben Sie schon versucht, sich im Webinterface (Browser → dropbox.com → eMialadresse/Passwort) anzumelden? Was sehen Sie dort?

Auf der "Erreignisseite" können sie sehen, was in der letzten Zeit in Ihrer Dropbox passiert ist:

https://www.dropbox.com/events

Ein theoretisches Szenario wüßte ich noch:

währen Ihres Datenchaos wurde der Dropbox Ordner aus irgendeinem Grund geleert und Dropbox hat den leeren Ordner in die cloud synchronisiert - nun ist dort auch alles leer.

Als Plus-User haben Sie zumindest 30 Tage, um gelöschte Dateien wiederherzustellen

https://help.dropbox.com/de-de/delete-restore/recover-older-versions

https://help.dropbox.com/de-de/delete-restore/recover-deleted-files-folders

https://help.dropbox.com/de-de/delete-restore/rewind

Weiters: als Plus-User haben Sie definitiv support:

https://help.dropbox.com/de-de/account-settings/customer-support-levels

Als Plus-User haben Sie zumindest 30 Tage, um gelöschte Dateien wiederherzustellen

https://help.dropbox.com/de-de/delete-restore/recover-older-versions

AMax

Explorer | Level 4

7 months ago

Super, erstmals Danke für die INFO.

1.) Also ich habe definitiv immer nur eine Mailadresse in Verwendung

2.) Ereignisseite habe ich nun gecheckt: an den verdächtigen Tagen habe ich (AM) den App wieder neu hinzugefügt - wer der GN ist weiß ich nicht?? - siehe unten mein Screenshot

3.) Weiterer wichtiger Hinweis: am Handy, welches auch mit Dropbox verknüpft ist passiert folgenden: a) steige ich bei Dropbox ein, so ist das auch nur die Basic-Version und es sind keine Daten da; b) gehe ich aber bei einer heruntergeladenen Exceldatei auf "Speichern unter" so komme ich wie früher immer auf die Dropbox PLUS Version wo ich alle alten Dateien sehen!?

4.) Damit ich den PLUS-Support wieder nutzen kann (derzeit bin ich ja auf BASIC zurückgestellt) hätte ich nun mal das einmonatige gratis Probeabo aktiviert

AMax
Explorer | Level 4
7 months ago
Copy Link
Ergänzung:
Nun habe ich schon mal "Dropbox zurücksetzen" versucht und auch die "Ordneraktivitäten" gecheckt: es sieht tatsächlich so aus, als ob diese Konto erst seit 28.8.2024 besteht, da es weiter zurück keine Aktivitäten gibt.
- BenDBX
  Community Manager
  7 months ago
  Copy Link
  Hi AMax ,
  
  In order to further assist, we need to take a closer look at your account. Would you mind if we reached out to you via email to investigate further?
  
  Alternatively, you can reach out to Dropbox Support directly since you have upgraded to Plus.
  
  Apologies if this translation is inaccurate as I have used a program to translate from English to German.
  
  ---
  
  To help you, we need to take a closer look at your account. Would you mind if we contacted you via email to investigate further?
  
  Alternatively, you can contact Dropbox Support directly since you upgraded to Plus.
  
  Sorry if this translation is inaccurate as I used a program to translate from English to German.
  - AMax
    Explorer | Level 4
    7 months ago
    Copy Link
    Dear BenDBX,
    no problem with english! I fully agree for further investigations via my email, as I have no more idea what to do and Dropbox Support seems to be complicate too. My mail: [removed per Community Guidelines]

About Eine Frage stellen

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Richten Sie sie an die Dropbox Community!","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:103007A"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:German"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:103007A"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Eine Frage stellen","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":2991,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-03-17T11:49:46.641-07:00"},"eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"FREEFORM_AND_PRESET"},"Rank:rank:45":{"__typename":"Rank","id":"rank:45","position":28,"name":"Explorer | Level 4","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1870462":{"__typename":"User","id":"user:1870462","uid":1870462,"login":"AMax","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"email":"","messagesCount":5,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-09T06:38:12.944-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1870462"},"ForumTopicMessage:message:793468":{"__typename":"ForumTopicMessage","uid":793468,"subject":"Abo PLUS nicht mehr aufrufbar","id":"message:793468","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:1870462"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:103001000"},"conversation":{"__ref":"Conversation:conversation:793468"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:793468"},"body@stripHtml({\"truncateLength\":200})":" Ich arbeite seit 2 Jahren mit Dropbox PLUS Abo. Vor 2 Wochen waren alle Daten weg und es sah vieles bei mir nach einem Virus aus. Als ich mich dann wieder anmelde habe ich nur mehr Zugriff auf die BA...","body@stringLength":"444","rawBody":"

Ich arbeite seit 2 Jahren mit Dropbox PLUS Abo. Vor 2 Wochen waren alle Daten weg und es sah vieles bei mir nach einem Virus aus. Als ich mich dann wieder anmelde habe ich nur mehr Zugriff auf die BAISC Version und ich finde keine Dateien mehr. Ev. habe ich mich im Trubel der Virenthematik als neuer User angelegt mit der gleichen Mailadresse. Wie komme ich wirder zu meiner alten PLUS Version un den alten Daten - DANKE für Hilfe

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Super, erstmals Danke für die INFO.

1.) Also ich habe definitiv immer nur eine Mailadresse in Verwendung

2.) Ereignisseite habe ich nun gecheckt: an den verdächtigen Tagen habe ich (AM) den App wieder neu hinzugefügt - wer der GN ist weiß ich nicht?? - siehe unten mein Screenshot

3.) Weiterer wichtiger Hinweis: am Handy, welches auch mit Dropbox verknüpft ist passiert folgenden: a) steige ich bei Dropbox ein, so ist das auch nur die Basic-Version und es sind keine Daten da; b) gehe ich aber bei einer heruntergeladenen Exceldatei auf \"Speichern unter\" so komme ich wie früher immer auf die Dropbox PLUS Version wo ich alle alten Dateien sehen!?

4.) Damit ich den PLUS-Support wieder nutzen kann (derzeit bin ich ja auf BASIC zurückgestellt) hätte ich nun mal das einmonatige gratis Probeabo aktiviert

","body@stringLength":"1342","rawBody":"

Super, erstmals Danke für die INFO.

1.) Also ich habe definitiv immer nur eine Mailadresse in Verwendung

2.) Ereignisseite habe ich nun gecheckt: an den verdächtigen Tagen habe ich (AM) den App wieder neu hinzugefügt - wer der GN ist weiß ich nicht?? - siehe unten mein Screenshot

3.) Weiterer wichtiger Hinweis: am Handy, welches auch mit Dropbox verknüpft ist passiert folgenden: a) steige ich bei Dropbox ein, so ist das auch nur die Basic-Version und es sind keine Daten da; b) gehe ich aber bei einer heruntergeladenen Exceldatei auf \"Speichern unter\" so komme ich wie früher immer auf die Dropbox PLUS Version wo ich alle alten Dateien sehen!?

4.) Damit ich den PLUS-Support wieder nutzen kann (derzeit bin ich ja auf BASIC zurückgestellt) hätte ich nun mal das einmonatige gratis Probeabo aktiviert

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Einen zweiten Akkount mit der selben eMailadresse anlegen geht nicht.

Sind Sie bei der eMailadresse sicher??

Wenn es ein \"anderer\" neue Akkount ist, ist er logischerweise leer.

Haben Sie schon versucht, sich im Webinterface (Browser → dropbox.com → eMialadresse/Passwort) anzumelden? Was sehen Sie dort?

Auf der \"Erreignisseite\" können sie sehen, was in der letzten Zeit in Ihrer Dropbox passiert ist:

https://www.dropbox.com/events

Ein theoretisches Szenario wüßte ich noch:

währen Ihres Datenchaos wurde der Dropbox Ordner aus irgendeinem Grund geleert und Dropbox hat den leeren Ordner in die cloud synchronisiert - nun ist dort auch alles leer.

Als Plus-User haben Sie zumindest 30 Tage, um gelöschte Dateien wiederherzustellen

https://help.dropbox.com/de-de/delete-restore/recover-older-versions

https://help.dropbox.com/de-de/delete-restore/recover-deleted-files-folders

https://help.dropbox.com/de-de/delete-restore/rewind

Weiters: als Plus-User haben Sie definitiv support:

https://help.dropbox.com/de-de/account-settings/customer-support-levels

Als Plus-User haben Sie zumindest 30 Tage, um gelöschte Dateien wiederherzustellen

https://help.dropbox.com/de-de/delete-restore/recover-older-versions

","body@stringLength":"2141","rawBody":"

Einen zweiten Akkount mit der selben eMailadresse anlegen geht nicht.

Sind Sie bei der eMailadresse sicher??

Wenn es ein \"anderer\" neue Akkount ist, ist er logischerweise leer.

Haben Sie schon versucht, sich im Webinterface (Browser → dropbox.com → eMialadresse/Passwort) anzumelden? Was sehen Sie dort?

Auf der \"Erreignisseite\" können sie sehen, was in der letzten Zeit in Ihrer Dropbox passiert ist:

https://www.dropbox.com/events

Ein theoretisches Szenario wüßte ich noch:

währen Ihres Datenchaos wurde der Dropbox Ordner aus irgendeinem Grund geleert und Dropbox hat den leeren Ordner in die cloud synchronisiert - nun ist dort auch alles leer.

Als Plus-User haben Sie zumindest 30 Tage, um gelöschte Dateien wiederherzustellen

https://help.dropbox.com/de-de/delete-restore/recover-older-versions

https://help.dropbox.com/de-de/delete-restore/recover-deleted-files-folders

https://help.dropbox.com/de-de/delete-restore/rewind

Weiters: als Plus-User haben Sie definitiv support:

https://help.dropbox.com/de-de/account-settings/customer-support-levels

Als Plus-User haben Sie zumindest 30 Tage, um gelöschte Dateien wiederherzustellen

https://help.dropbox.com/de-de/delete-restore/recover-older-versions

","author":{"__ref":"User:user:1959"},"isEscalated":null,"postTime":"2024-09-09T07:30:48.383-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":1,"repliesCount":6,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:793471_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":198},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03OTM0ODUtNDg0ODJpNUM3RjQ0NTdFNzJGMTREQQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03OTM0ODUtNDg0ODJpNUM3RjQ0NTdFNzJGMTREQQ?revision=1","title":"AMax_0-1725893891563.png","associationType":"BODY","width":902,"height":349,"altText":null},"Revision:revision:793485_1":{"__typename":"Revision","id":"revision:793485_1","lastEditTime":"2024-09-09T08:05:09.037-07:00"},"QueryVariables:ReplyList:message:793485:1":{"__typename":"QueryVariables","id":"ReplyList:message:793485:1","value":{"id":"message:793485","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1741624997000","value":{"altText":"{login}'s 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Abo PLUS nicht mehr aufrufbar","moderationData":{"__ref":"ModerationData:moderation_data:793489"},"body":"

Ergänzung:

Nun habe ich schon mal \"Dropbox zurücksetzen\" versucht und auch die \"Ordneraktivitäten\" gecheckt: es sieht tatsächlich so aus, als ob diese Konto erst seit 28.8.2024 besteht, da es weiter zurück keine Aktivitäten gibt.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-09-09T08:19:53.318-07:00","lastPublishTime":"2024-09-09T08:19:53.318-07:00","metrics":{"__typename":"MessageMetrics","views":187},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:793468/message:793489","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDc5MzUwNyw3OTM1MDc","node":{"__ref":"ForumReplyMessage:message:793507"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"242","rawBody":"

Ergänzung:

Hi AMax ,

In order to further assist, we need to take a closer look at your account. Would you mind if we reached out to you via email to investigate further?

Alternatively, you can reach out to Dropbox Support directly since you have upgraded to Plus.

Apologies if this translation is inaccurate as I have used a program to translate from English to German.

---

To help you, we need to take a closer look at your account. Would you mind if we contacted you via email to investigate further?

Alternatively, you can contact Dropbox Support directly since you upgraded to Plus.

Sorry if this translation is inaccurate as I used a program to translate from English to German.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2024-09-09T09:26:39.020-07:00","lastPublishTime":"2024-09-09T09:27:30.366-07:00","metrics":{"__typename":"MessageMetrics","views":173},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:793468/message:793507","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDc5MzUyMyw3OTM1MjM","node":{"__ref":"ForumReplyMessage:message:793523"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"2216","rawBody":"

Hi ,

In order to further assist, we need to take a closer look at your account. Would you mind if we reached out to you via email to investigate further?

Alternatively, you can reach out to Dropbox Support directly since you have upgraded to Plus.

Apologies if this translation is inaccurate as I have used a program to translate from English to German.

---

To help you, we need to take a closer look at your account. Would you mind if we contacted you via email to investigate further?

Alternatively, you can contact Dropbox Support directly since you upgraded to Plus.

Sorry if this translation is inaccurate as I used a program to translate from English to German.

Dear BenDBX,

no problem with english! I fully agree for further investigations via my email, as I have no more idea what to do and Dropbox Support seems to be complicate too. My mail: [removed per Community Guidelines]

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":2,"postTime":"2024-09-09T11:14:21.215-07:00","lastPublishTime":"2024-09-09T13:44:57.538-07:00","metrics":{"__typename":"MessageMetrics","views":168},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:793468/message:793523","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"381","rawBody":"

Dear BenDBX,

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