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Vor 2 Wochen waren alle Daten weg und es sah vieles bei mir nach einem Virus aus. Als ich mich dann wieder anmelde habe ich nur mehr Zugriff auf die BA...","body@stringLength":"444","rawBody":"

Ich arbeite seit 2 Jahren mit Dropbox PLUS Abo. Vor 2 Wochen waren alle Daten weg und es sah vieles bei mir nach einem Virus aus. Als ich mich dann wieder anmelde habe ich nur mehr Zugriff auf die BAISC Version und ich finde keine Dateien mehr. Ev. habe ich mich im Trubel der Virenthematik als neuer User angelegt mit der gleichen Mailadresse. Wie komme ich wirder zu meiner alten PLUS Version un den alten Daten - DANKE für Hilfe 

","kudosSumWeight":0,"postTime":"2024-09-09T07:07:18.087-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:793468_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":204},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:793468":{"__typename":"Conversation","id":"conversation:793468","solved":false,"topic":{"__ref":"ForumTopicMessage:message:793468"},"lastPostingActivityTime":"2024-09-09T14:34:47.401-07:00","lastPostTime":"2024-09-09T14:34:47.401-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:793468":{"__typename":"ModerationData","id":"moderation_data:793468","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:793468_1":{"__typename":"Revision","id":"revision:793468_1","lastEditTime":"2024-09-09T07:07:18.087-07:00"},"ForumReplyMessage:message:793507":{"__typename":"ForumReplyMessage","id":"message:793507","conversation":{"__ref":"Conversation:conversation:793468"},"author":{"__ref":"User:user:1611513"},"revisionNum":2,"uid":793507,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"subject":"Re: Abo PLUS nicht mehr aufrufbar","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:793507"},"parent":{"__ref":"ForumReplyMessage:message:793489"},"body":"

Hi  AMax ,

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\n

In order to further assist, we need to take a closer look at your account. Would you mind if we reached out to you via email to investigate further?

\n

 

\n

Alternatively, you can reach out to Dropbox Support directly since you have upgraded to Plus.

\n

 

\n

Apologies if this translation is inaccurate as I have used a program to translate from English to German.

\n

 

\n

---

\n

 

\n

To help you, we need to take a closer look at your account. Would you mind if we contacted you via email to investigate further?

\n

 

\n

Alternatively, you can contact Dropbox Support directly since you upgraded to Plus.

\n

 

\n

Sorry if this translation is inaccurate as I used a program to translate from English to German.

","body@stringLength":"2216","rawBody":"

Hi  ,

\n

 

\n

In order to further assist, we need to take a closer look at your account. Would you mind if we reached out to you via email to investigate further?

\n

 

\n

Alternatively, you can reach out to Dropbox Support directly since you have upgraded to Plus.

\n

 

\n

Apologies if this translation is inaccurate as I have used a program to translate from English to German.

\n

 

\n

---

\n

 

\n

To help you, we need to take a closer look at your account. Would you mind if we contacted you via email to investigate further?

\n

 

\n

Alternatively, you can contact Dropbox Support directly since you upgraded to Plus.

\n

 

\n

Sorry if this translation is inaccurate as I used a program to translate from English to German.

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Ergänzung:

Nun habe ich schon mal \"Dropbox zurücksetzen\" versucht und auch die \"Ordneraktivitäten\" gecheckt: es sieht tatsächlich so aus, als ob diese Konto erst seit 28.8.2024 besteht, da es weiter zurück keine Aktivitäten gibt.

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Ergänzung:

Nun habe ich schon mal \"Dropbox zurücksetzen\" versucht und auch die \"Ordneraktivitäten\" gecheckt: es sieht tatsächlich so aus, als ob diese Konto erst seit 28.8.2024 besteht, da es weiter zurück keine Aktivitäten gibt.

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Abo PLUS nicht mehr aufrufbar","moderationData":{"__ref":"ModerationData:moderation_data:793523"},"body":"

Dear BenDBX,

no problem with english! I fully agree for further investigations via my email, as I have no more idea what to do and Dropbox Support seems to be complicate too. My mail: [removed per Community Guidelines]

 

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Dear BenDBX,

no problem with english! I fully agree for further investigations via my email, as I have no more idea what to do and Dropbox Support seems to be complicate too. My mail: [removed per Community Guidelines]

 

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Hey AMax! Please check your email address and reply back to my message, if you can see it. We’ll go from there.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"113","kudosSumWeight":0,"postTime":"2024-09-09T13:56:59.620-07:00","lastPublishTime":"2024-09-09T13:56:59.620-07:00","metrics":{"__typename":"MessageMetrics","views":163},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:793468/message:793558","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDc5MzU2Myw3OTM1NjM","node":{"__ref":"ForumReplyMessage:message:793563"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"304","rawBody":"

Hey ! Please check your email address and reply back to my message, if you can see it. We’ll go from there.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:793558_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:793563":{"__typename":"ModerationData","id":"moderation_data:793563","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:793563":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1870462"},"id":"message:793563","revisionNum":1,"uid":793563,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"parent":{"__ref":"ForumReplyMessage:message:793558"},"conversation":{"__ref":"Conversation:conversation:793468"},"subject":"Re: Abo PLUS nicht mehr aufrufbar","moderationData":{"__ref":"ModerationData:moderation_data:793563"},"body":"

I received your email and replayed it!

kr

 

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I received your email and replayed it!

kr

 

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