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Thibaut's avatar
Thibaut
New member | Level 2
8 years ago

Remboursement compte dropbox business non désiré

J'ai eu la surprise d'être débité de plus de 435 euros pour un compte business d'essai (cia paypal) sans avertissement ni demande de confirmation après un mois d'essai. Ce débit  me met dans une sit...
Matthieu1's avatar
Matthieu1
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8 years ago
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Bonjour Thibaut,

 

Merci pour nous avoir contacté via la communauté Dropbox!

 

Je comprends tout à fait votre frustration, est-il possible pour vous d'ouvrir un nouveau ticket ICI pour demander votre remboursement? Si vous y êtes eligible vous l'obtiendrez sans problème 

 

N'hésitez pas à revenir vers moi si besoin.

 

 

Matthieu

Matthieu1's avatar
Matthieu1
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8 years ago
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Bonjour Thibaut,

 

 

Avez-vous ouvert un nouveau ticket auprès de notre équipe technique? Si oui, je peux m'assurer de son suivi si vous le souhaitez en me donnant le numéro associé 

 

 

Matthieu

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Ce débit  me met dans une sit...","body@stringLength":"507","rawBody":"

J'ai eu la surprise d'être débité de plus de 435 euros pour un compte business d'essai (cia paypal) sans avertissement ni demande de confirmation après un mois d'essai.

Ce débit  me met dans une situation financière  difficile. Je trouve pour le moins incroyable une telle pratique. Je n'ai voulu qu'essayer Dropbox Business, sans aucune intention de poursuivre. Je ne pouvais imaginer être débité sans demande de confirmation d'aucune sorte. Je demande le remboursement au plus vite.

","kudosSumWeight":0,"postTime":"2017-11-05T02:21:01.706-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:251175_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1096},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:251175":{"__typename":"Conversation","id":"conversation:251175","solved":false,"topic":{"__ref":"ForumTopicMessage:message:251175"},"lastPostingActivityTime":"2017-11-10T01:02:35.752-08:00","lastPostTime":"2017-11-10T01:02:35.752-08:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:251175":{"__typename":"ModerationData","id":"moderation_data:251175","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:251175_1":{"__typename":"Revision","id":"revision:251175_1","lastEditTime":"2017-11-05T02:21:01.706-08:00"},"ForumReplyMessage:message:252039":{"__typename":"ForumReplyMessage","id":"message:252039","conversation":{"__ref":"Conversation:conversation:251175"},"author":{"__ref":"User:user:342463"},"revisionNum":2,"uid":252039,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:102001000"},"subject":"Re: Remboursement compte dropbox business non désiré","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:252039"},"parent":{"__ref":"ForumReplyMessage:message:251886"},"body":"

Bonjour Thibaut,

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Avez-vous ouvert un nouveau ticket auprès de notre équipe technique? Si oui, je peux m'assurer de son suivi si vous le souhaitez en me donnant le numéro associé 

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\n

Matthieu

","body@stringLength":"462","rawBody":"

Bonjour ,

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\n

 

\n

Avez-vous ouvert un nouveau ticket auprès de notre équipe technique? Si oui, je peux m'assurer de son suivi si vous le souhaitez en me donnant le numéro associé 

\n

 

\n

 

\n

Matthieu

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Bonjour Thibaut,

\n

 

\n

Merci pour nous avoir contacté via la communauté Dropbox!

\n

 

\n

Je comprends tout à fait votre frustration, est-il possible pour vous d'ouvrir un nouveau ticket ICI pour demander votre remboursement? Si vous y êtes eligible vous l'obtiendrez sans problème 

\n

 

\n

N'hésitez pas à revenir vers moi si besoin.

\n

 

\n

 

\n

Matthieu

","body@stringLength":"715","rawBody":"

Bonjour ,

\n

 

\n

Merci pour nous avoir contacté via la communauté Dropbox!

\n

 

\n

Je comprends tout à fait votre frustration, est-il possible pour vous d'ouvrir un nouveau ticket ICI pour demander votre remboursement? Si vous y êtes eligible vous l'obtiendrez sans problème 

\n

 

\n

N'hésitez pas à revenir vers moi si besoin.

\n

 

\n

 

\n

Matthieu

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