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Lrotar's avatar
Lrotar
New member | Level 2
23 days ago

Réclamation parrainage et espace supplémentaire non donné

Bonjour,

J'ai un compte Dropbox Basic et j'ai déjà parrainé dans le passé 1 ami. Je viens de parrainer 2 amis qui ont crée leur comptes Dropbox et installé l'application Dropbox sur leur ordinateurs. Cependant ni eux ni moi n'ont reçu les 500Mo d'espace supplémentaires. Sur nos comptes on voit la mention "Exclu de l'offre". Pourtant il n'y a pas de raison qu'ils soient exclu de l'offre (ils n'ont pas possédé des comptes Dropbox avant et ils n'ont pas fait leurs inscriptions sur mon ordinateur).

Un membre du staff Dropbox pourrait-il  m'aider pour faire le nécessaire et allouer l'espace supplémentaire pour moi et mes 2 amis? Si besoin il peux m'écrire directement sur mon e-mail. 

Merci d'avance.

parrainage

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  • LaurentDBX's avatar
    LaurentDBX
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Bonjour Lrotar 

    Merci d'avoir contacté la communauté de Dropbox ! 

    Afin que nous ayons accès à nos outils pour pouvoir vous aider davantage, pourriez-vous nous envoyer une demande d’assistance s'il vous plaît ?

    En attendant votre demande d’assistance par email,je vous souhaite une agréable journée ! Si vous avez d'autres questions, n'hésitez pas à m'en informer.

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Bonjour,

J'ai un compte Dropbox Basic et j'ai déjà parrainé dans le passé 1 ami. Je viens de parrainer 2 amis qui ont crée leur comptes Dropbox et installé l'application Dropbox sur leur ordinateurs. Cependant ni eux ni moi n'ont reçu les 500Mo d'espace supplémentaires. Sur nos comptes on voit la mention \"Exclu de l'offre\". Pourtant il n'y a pas de raison qu'ils soient exclu de l'offre (ils n'ont pas possédé des comptes Dropbox avant et ils n'ont pas fait leurs inscriptions sur mon ordinateur).

Un membre du staff Dropbox pourrait-il  m'aider pour faire le nécessaire et allouer l'espace supplémentaire pour moi et mes 2 amis? Si besoin il peux m'écrire directement sur mon e-mail. 

Merci d'avance.

","body@stringLength":"738","rawBody":"

Bonjour,

J'ai un compte Dropbox Basic et j'ai déjà parrainé dans le passé 1 ami. Je viens de parrainer 2 amis qui ont crée leur comptes Dropbox et installé l'application Dropbox sur leur ordinateurs. Cependant ni eux ni moi n'ont reçu les 500Mo d'espace supplémentaires. Sur nos comptes on voit la mention \"Exclu de l'offre\". Pourtant il n'y a pas de raison qu'ils soient exclu de l'offre (ils n'ont pas possédé des comptes Dropbox avant et ils n'ont pas fait leurs inscriptions sur mon ordinateur).

Un membre du staff Dropbox pourrait-il  m'aider pour faire le nécessaire et allouer l'espace supplémentaire pour moi et mes 2 amis? Si besoin il peux m'écrire directement sur mon e-mail. 

Merci d'avance.

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Bonjour Lrotar 

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Merci d'avoir contacté la communauté de Dropbox ! 

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Afin que nous ayons accès à nos outils pour pouvoir vous aider davantage, pourriez-vous nous envoyer une demande d’assistance s'il vous plaît ?

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