Je viens de parrainer un ami qui a créer son compte Dropbox et installé l'application Dropbox sur son ordinateur. Cependant ni lui ni moi n'a reçu les 500Mo d'espace supplémentaire. Sur nos comptes on voit la mention "Exclu de l'offre".
Qu'est-ce que cela veut dire ? Un membre du staff Dropbox pourrait-il stp m'aider ?
Afin que nous ayons accès à nos outils pour pouvoir vous aider davantage, pourriez-vous nous envoyer une demande d’assistance s'il vous plaît ?
En attendant votre demande d’assistance par email,je vous souhaite une agréable journée ! Si vous avez d'autres questions, n'hésitez pas à m'en informer.
J'ai également essayé votre lien en me déconnectant et je tombe sur la page suivante : quelle option dois-je sélectionner ? Car quand je clique sur Autre je n'ai aucun formulaire à envoyer.
on dirait qu’ils ont supprimé la possibilité de faire une demande d’assistance.
La semaine dernière j’ai parrainé un proche et je me suis personnellement occupé de l’installation de son application de bureau. Je lui ai également mis l’application sur son téléphone et j’ai pris du temps pour tout lui expliquer.
En gros j’ai fait le travail à la place de Dropbox mais je n’ai toujours pas reçu l’espace supplémentaire sur mon compte. Lui je ne sais pas s’il l’a reçu, je lui demanderai quand je le verrai demain.
Est-ce que quelqu’un qui travaille pour Dropbox et qui lira mon message peut s’en occuper réellement et ne pas se contenter de me donner un lien qui est inutile concernant la résolution de mon problème svp.
Accédez à la page Aide. Puis cliquez sur ¨Vous n'arrivez pas à vous connecter?¨, Puis sectionnez un motif et renseignez les informations demandées pour ouvrir un ticket d'assistance.
J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
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Bonjour,
Je viens de parrainer un ami qui a créer son compte Dropbox et installé l'application Dropbox sur son ordinateur. Cependant ni lui ni moi n'a reçu les 500Mo d'espace supplémentaire. Sur nos comptes on voit la mention \"Exclu de l'offre\".
Qu'est-ce que cela veut dire ? Un membre du staff Dropbox pourrait-il stp m'aider ?
Merci d'avance.
ThomasD78
","body@stringLength":"386","rawBody":"
Bonjour,
Je viens de parrainer un ami qui a créer son compte Dropbox et installé l'application Dropbox sur son ordinateur. Cependant ni lui ni moi n'a reçu les 500Mo d'espace supplémentaire. Sur nos comptes on voit la mention \"Exclu de l'offre\".
Qu'est-ce que cela veut dire ? Un membre du staff Dropbox pourrait-il stp m'aider ?
Merci d'avance.
ThomasD78
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Cependant ni lui ni moi n'a reçu les 500Mo d'espace supplémentaire. Sur 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Se não encontrar o que está procurando, faça uma pergunta.","eventPath":"category:105007A/category:Portuguese/community:mxpez29397board:105001000/"},"ForumTopicMessage:message:673522":{"__typename":"ForumTopicMessage","uid":673522,"subject":"ESPAÇO","id":"message:673522","revisionNum":2,"repliesCount":1,"author":{"__ref":"User:user:1645164"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:105001000"},"conversation":{"__ref":"Conversation:conversation:673522"},"moderationData":{"__ref":"ModerationData:moderation_data:673522"},"postTime":"2023-04-01T15:41:10.016-07:00","lastPublishTime":"2023-04-03T15:52:40.174-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":669},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:105007A/category:Portuguese/community:mxpez29397board:105001000/message:673522"},"Conversation:conversation:673522":{"__typename":"Conversation","id":"conversation:673522","solved":true,"topic":{"__ref":"ForumTopicMessage:message:673522"},"lastPostingActivityTime":"2023-04-18T06:21:57.744-07:00","lastPostTime":"2023-04-18T06:21:57.744-07:00"},"ModerationData:moderation_data:673522":{"__typename":"ModerationData","id":"moderation_data:673522","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:673522":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:673522","relatedMessage":{"__ref":"ForumTopicMessage:message:673522"}},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"User:user:1624859":{"__typename":"User","id":"user:1624859","uid":1624859,"login":"LaurentDBX","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-23T05:11:25.164-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xNjI0ODU5LTM3Mjc3aUVGNEMyNTAxRDY5QkEyOTY"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1624859"},"ModerationData:moderation_data:826747":{"__typename":"ModerationData","id":"moderation_data:826747","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:826747":{"__typename":"AcceptedSolutionMessage","uid":826747,"id":"message:826747","revisionNum":1,"author":{"__ref":"User:user:1624859"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:102001000"},"parent":{"__ref":"ForumTopicMessage:message:826637"},"conversation":{"__ref":"Conversation:conversation:826637"},"subject":"Re: Parrainage et espace supplémentaire non donné","moderationData":{"__ref":"ModerationData:moderation_data:826747"},"body":"
Afin que nous ayons accès à nos outils pour pouvoir vous aider davantage, pourriez-vous nous envoyer une demande d’assistance s'il vous plaît ?
\n
En attendant votre demande d’assistance par email,je vous souhaite une agréable journée ! Si vous avez d'autres questions, n'hésitez pas à m'en informer.
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J'ai également essayé votre lien en me déconnectant et je tombe sur la page suivante : quelle option dois-je sélectionner ? Car quand je clique sur Autre je n'ai aucun formulaire à envoyer.
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En attendant votre demande d’assistance par email,je vous souhaite une agréable journée !
\n
Si vous avez d'autres questions, n'hésitez pas à m'en informer.
\n
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Malheureusement en suivant votre lien je ne peux pas soumettre de demande d'assistance.
Quelle que soir la catégorie que je sélectionne je n'ai pas la possibilité de soumettre une demande d'assistance.
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J’ai le même problème,
on dirait qu’ils ont supprimé la possibilité de faire une demande d’assistance.
La semaine dernière j’ai parrainé un proche et je me suis personnellement occupé de l’installation de son application de bureau. Je lui ai également mis l’application sur son téléphone et j’ai pris du temps pour tout lui expliquer.
En gros j’ai fait le travail à la place de Dropbox mais je n’ai toujours pas reçu l’espace supplémentaire sur mon compte. Lui je ne sais pas s’il l’a reçu, je lui demanderai quand je le verrai demain.
Est-ce que quelqu’un qui travaille pour Dropbox et qui lira mon message peut s’en occuper réellement et ne pas se contenter de me donner un lien qui est inutile concernant la résolution de mon problème svp.
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Accédez à la page Aide. Puis cliquez sur ¨Vous n'arrivez pas à vous connecter?¨, Puis sectionnez un motif et renseignez les informations demandées pour ouvrir un ticket d'assistance.
\n
J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
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Dropbox Staff
