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New member | Level 2

3 years ago

Mauvais email

Bonjour. Le e-mail actuel pour ouvrir Dropbox n’est pas le bon. Je n’ai pas d’icône d’avatar dans le coin droit à côté de la cloche pour accéder au change de e-mail

Marion

Dropbox Staff

3 years ago

Bonjour Andree Pichette ,

Merci d'avoir contacté la communauté de Dropbox! 😊

Si vous souhiatez modifier l'adresse e-mail liée à votre compte Dropbox, sachez que la manipulation se fait directement depuis le site web de Dropbox.

Pour modifier votre adresse e-mail, sélectionnez l'onglet Général ou accédez à la page suivante :

https://www.dropbox.com/account

Si vous avez le mauvais compte connecté à l'application Dropbox installée sur votre ordinateur et que vous souhaitez le déconnecter afin de reconnecter le bon compte Dropbox, veuillez procéder ainsi :

Relancer l'application Dropbox :

Si vous êtes sur Mac : Allez dans le dossier Applications depuis le Finder et faites un double-clics sur l'application Dropbox.
Si vous êtes sur Windows : Ouvrez le menu Windows, tapez Dropbox dans la barre de recherche du menu Windows et faites un double-clics sur l'application Dropbox.
Déconnectez le mauvais compte Dropbox :

Cliquez sur la petite icône Dropbox qui se trouve dans la barre des tâches (Windows) ou dans la barre de menu (Mac).
Une petite fenêtre de Notifications apparaîtra.
Cliquez sur votre avatar (votre photo de profil, vos initiales, un smiley ou une roue dentée, qui s'affiche en haut de la page, à droite).
Cliquez sur Préférences.
Allez sur l'onglet Compte.
Cliquez sur " Se déconnecter " qui se trouve juste à droite de l'adresse e-mail associée à votre compte Dropbox.
Connectez-vous au bon compte Dropbox :

Lorsque l'application vous invitera à vous reconnecter, veuillez renseigner les identifiants du bon compte Dropbox (l'adresse e-mail et le mot de passe) du compte concerné.

J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.

About Poser une question

Trouvez des réponses dans les conversations démarrées par d'autres utilisateurs. Si vous n'en trouvez aucune, posez une nouvelle question.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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Le e-mail actuel pour ouvrir Dropbox n’est pas le bon. Je n’ai pas d’icône d’avatar dans le coin droit à côté de la cloche pour accéder au change de e-mail","body@stringLength":"164","rawBody":"Bonjour. Le e-mail actuel pour ouvrir Dropbox n’est pas le bon. Je n’ai pas d’icône d’avatar dans le coin droit à côté de la cloche pour accéder au change de e-mail","kudosSumWeight":0,"postTime":"2022-08-05T06:42:07.245-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:614211_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":963},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"Bonjour. 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Bonjour Andree Pichette ,

Merci d'avoir contacté la communauté de Dropbox! 😊

Si vous souhiatez modifier l'adresse e-mail liée à votre compte Dropbox, sachez que la manipulation se fait directement depuis le site web de Dropbox.

Pour modifier votre adresse e-mail, sélectionnez l'onglet Général ou accédez à la page suivante :

https://www.dropbox.com/account

Relancer l'application Dropbox :

Si vous êtes sur Mac : Allez dans le dossier Applications depuis le Finder et faites un double-clics sur l'application Dropbox.
Si vous êtes sur Windows : Ouvrez le menu Windows, tapez Dropbox dans la barre de recherche du menu Windows et faites un double-clics sur l'application Dropbox.
Déconnectez le mauvais compte Dropbox :

Cliquez sur la petite icône Dropbox qui se trouve dans la barre des tâches (Windows) ou dans la barre de menu (Mac).
Une petite fenêtre de Notifications apparaîtra.
Cliquez sur votre avatar (votre photo de profil, vos initiales, un smiley ou une roue dentée, qui s'affiche en haut de la page, à droite).
Cliquez sur Préférences.
Allez sur l'onglet Compte.
Cliquez sur \" Se déconnecter \" qui se trouve juste à droite de l'adresse e-mail associée à votre compte Dropbox.
Connectez-vous au bon compte Dropbox :

Lorsque l'application vous invitera à vous reconnecter, veuillez renseigner les identifiants du bon compte Dropbox (l'adresse e-mail et le mot de passe) du compte concerné.

J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.

","body@stringLength":"2652","rawBody":"

Bonjour ,

Merci d'avoir contacté la communauté de Dropbox! 😊

Si vous souhiatez modifier l'adresse e-mail liée à votre compte Dropbox, sachez que la manipulation se fait directement depuis le site web de Dropbox.

Pour modifier votre adresse e-mail, sélectionnez l'onglet Général ou accédez à la page suivante :

https://www.dropbox.com/account

Relancer l'application Dropbox :

Si vous êtes sur Mac : Allez dans le dossier Applications depuis le Finder et faites un double-clics sur l'application Dropbox.
Si vous êtes sur Windows : Ouvrez le menu Windows, tapez Dropbox dans la barre de recherche du menu Windows et faites un double-clics sur l'application Dropbox.
Déconnectez le mauvais compte Dropbox :

Cliquez sur la petite icône Dropbox qui se trouve dans la barre des tâches (Windows) ou dans la barre de menu (Mac).
Une petite fenêtre de Notifications apparaîtra.
Cliquez sur votre avatar (votre photo de profil, vos initiales, un smiley ou une roue dentée, qui s'affiche en haut de la page, à droite).
Cliquez sur Préférences.
Allez sur l'onglet Compte.
Cliquez sur \" Se déconnecter \" qui se trouve juste à droite de l'adresse e-mail associée à votre compte Dropbox.
Connectez-vous au bon compte Dropbox :

Lorsque l'application vous invitera à vous reconnecter, veuillez renseigner les identifiants du bon compte Dropbox (l'adresse e-mail et le mot de passe) du compte concerné.

J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.

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