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Amy's avatar
Amy
Icon for Community Manager rankCommunity Manager
3 years ago

How to use emojis to improve your online body language

When we communicate in text, there can be a lot of nuance that can be lost when compared with an in person chat. For example, the below is technically the same message, but they can be read differently.
 
That’s fine. - Or - That’s fine! 🙂
 
One of those might make your palms sweaty, while the other might sound a little OTT - so how do you mange online body language to hit that right balance, and make sure you’re representing the meaning you intend to? As mentioned over on the Work In Progress blog, “If you’ve ever seen a punctuation mark turn a text chat into a tense standoff, you already know the impact of digital body language.”
 
According to Erica Dhawan—author of Digital Body Language: How to Build Trust and Connection, No Matter the Distance, step 1 is “Never confuse a brief message with a clear message. Receiving an email from your boss that simply reads “We should talk,” could have multiple interpretations. One-word responses like “Fine,” “Sure,” or “O.K.” can also cause uncertainty.” 
So, as a member of a team, you can be aware that a message can be read in multiple ways and take actions to ensure they are read the correct way. 
 
Emojis obviously can help to convey a lot of nuance without having to send a paragraph every time - and that’s one of my favorite things about Dropbox Paper. Being able to respond to comments on Paper with emojis means that you can share expressive feedback, without needing to spend a ton of time. 
 

 

In Dropbox, we use a lot of emojis everywhere, when we’re chatting, in planning docs, and when giving feedback, and through that, it’s very easy to understand the tone of communication. 
 
That doesn’t solve every digital communication problem - it depends on your communication style. Some people hate emojis, some people type how they speak and others can be more formal. According to Erica, “When establishing policies to bridge the communication gap, ensure you gather feedback from digital natives and adapters. Then, focus on norms that best serve the task at hand. Set norms for the appropriate time to use each channel of communication, message length, complexity, and response time.” So, working as a team, you can create a communication style that works for you. 
 
On top of that, a simple way to get over digital tone fears is to share video clips with Dropbox Capture. Check out how to use Capture to give feedback here. 
 
How do you make sure your messages are landing with your team? Tell us in the comments below. 
  • harry kane's avatar
    harry kane
    New member | Level 1
    7 hours ago

    Emojis have become a powerful tool to enhance online communication, providing an additional layer of expression that words alone may lack. When used strategically, they can improve your "online body language" by conveying tone, emotion, and personality. Mixing emojis can be particularly effective — for instance, pairing a smiling face 😊 with a thumbs-up 👍 shows positivity and approval, while a wink 😉 combined with a heart ❤️ can add flirtation or playfulness to a message.

    By combining different emojis, you can create nuanced, multi-layered expressions that help to clarify your intentions and make conversations more engaging. For example, mixing an excited face 🤩 with confetti 🎉 can amplify enthusiasm, while a thoughtful face 🤔 paired with a lightbulb 💡 suggests new ideas or contemplation. The key is to strike a balance: use emoji mixing to complement your tone but avoid overloading your message, as it can detract from the meaning. When used thoughtfully, emojis can bridge the gap between typed words and the emotional cues of face-to-face communication!

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