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Forum Discussion
clientreleases
3 years agoDropbox Staff
Stable Build 142.4.4197
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes.
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Windows
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Offline Installer
Mac OS X
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DarthEd
Helpful | Level 6
I hadn't upgraded my Mac desktop client in a while. When I finally upgraded to v142.4.4197, I noticed that the estimated time remaining to sync/upload had disappeared from the application menu. I started a thread on this here:
Please like and reply to that thread if you would like to see it return.
AndrewD1
3 years agoNew member | Level 2
The autoupdate for macOS is failing to download every time and continuously retrying.
Trying to download and install via the installer app continuosly fails and retries - presumably as it downloads the same corrupt file.
The DMG for the offline installer is also corrupt and not recognised by the OS nor by Disk Utility.
This is for Dropbox 142.4.4197.dmg.
I have tried downloading on several Macs using different browsers and it never produces a valid download.
I would suggest the DMG file is corrupt?
- mathematix3 years agoHelpful | Level 6
I have the same problems, but it does not seem to be the .dmg file. It happened with the previous stable build, and with the current one, and a friend could download the .dmg file fine. I could then download it from them (through a shared Dropbox map, Oh irony!) and it worked. At the moment this seems to be the only way to keep Dropbox current (and prevent AutoUpdate from eating all my bandwidth a few times a day (also slow connection, Mac OS High Sierra, as another poster mentioned)
- Mark3 years agoSuper User II
Its working for others - have you tried the offline installer? https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-142-4-4197/m-p/579497/highlight/false#M6719
- AndrewD13 years agoNew member | Level 2
Well - I got there eventually with the offline installer. After trying to download the file several times on both macOS and Windows with as many browsers as possible, I eventually got a valid file using Safari on macOS, but even then the download was interrupted halfway through. When I look back over the files I downloaded, no two were the same size. Now, I have no other issues with downloading or internet access here, streaming etc are all smooth, so I have no idea what the cause of this corruption was. It remains the case that the auto-update agent was continuously downloading corrupted data in the background. I was only aware of the problem when I noticed network activity when I wasn't actively doing anything myself.
So I got to the latest update by manual means eventually. As to the why - no idea!
- mathematix3 years agoHelpful | Level 6
The MacAutoUpdate process, the Dropbox installer app, and downloading the .dmg file all fail at various points during the download. Dropbox support did not really have any ideas how to handle this. Other downloads from my computer of about the same size are fine, so it is not my internet connection (slow, but it does get there in the end). It seems to be Dropbox.com specific .
- markmtz3 years agoHelpful | Level 5
I was at v140.4.1951 and experiencing the hourly DropboxMacUpdate attempts to download something. I finally tried the offline installer for 142.4.4197 but I had to work at downloading it. The network connection to dropbox timed out every few minutes, but I was able to resume the download and eventually get the DMG. Once downloaded it installs and runs ok. We'll see what happens with DropboxMacUpdate now.
- mathematix3 years agoHelpful | Level 6
Use a download manager and copy the address of the linked file from the download itself, not the link as given here in the first post. That might help overcome an unstable connection and result in a correct .dmg file
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