You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

tcragnolini's avatar
tcragnolini
Explorer | Level 3
3 years ago

"Your files are nearly ready to be uploaded"

I got an email supposedly from dropbox. with the subject "ATTN: We recommend completing your Dropbox setup ASAP", and then saying "Your files are nearly ready to be uploaded", followed by a dropbox.c...
Security
  • Walter's avatar
    Walter
    2 years ago

    Hey adrianxw, sorry to jump in here, but I just wanted to mention that since this email came from an official Dropbox domain, it's possible that the email was sent out in error, since this is usually an email sent out when you first create a Dropbox account.

     

    Feel free to ignore the email and let us know if you receive any similar emails in the future.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey adrianxw, thanks for letting us know about this.

 

Can you please send us a screenshot of the email, showing the address of the sender as well?

 

Just make sure to hide your own email or any other personal info.

 

Thanks in advance!

adrianxw's avatar
adrianxw
Explorer | Level 3
2 years ago

Sure, tell me how to do that and I'll try. I can also forward the mail, but I don't know if that will destroy  anything.

  • adrianxw's avatar
    adrianxw
    Explorer | Level 3
    2 years ago

    The sender appears to be...

     

    no-reply@em-s.dropbox.com

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for this info, adrianxw.

       

      The address is one of our official email addresses, so it's not a spam email, but do send us a screenshot, to see if we can figure this out.

       

      You should see a camera icon right above the reply box, after you hit the 'reply' button on my comment, to attach your screenshot.

      • adrianxw's avatar
        adrianxw
        Explorer | Level 3
        2 years ago

        I have made the screen shot, (I think, it looks right).

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!