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Forum Discussion
Transfer ownership of files from a disconnected user to the whole team
Hi. I need your assistance please. I am trying to move some files from an admin's personal account to our Team folder so that all the users in the organisation have access to these files. The folders...
Hi Nancy. Appreciate the welcome and thanks for the reply.
No, the user is listed as 'Disconnected'. On the Members tab of the Admin Console, the user is listed under 'Removed/Disconnected' rather than 'Deleted'. How do I transfer ownership of her files? Or does the user need to be deleted first before I can transfer ownership?
Thanks!
Jay
Dropbox Staff
Dropbox StaffHI Patrick Bailie, is a user is disconnected, then it means that they were offboarded from the team and converted to an individual account. This means that they kept the files that were associated with that user, and they now reside on their personal account, so you cannot transfer their files, since there are no files to transfer.
You can see the information that they are able to keep, and which files remain part of the team, from this page.
Hi Jay. That makes sense, thanks so much. I was not around when these users were on the team so wasn't quite sure what that meant.
Hello,
This thread has been useful to me, as I'm experiencing the same issue. I disconnected several team members from our account, which switches them to a Basic account. However, there is only 2 GB of storage available on basic accounts, and several of my team members had over 2 GB of files when I transferred their accounts. What happens to the data that is over the limit of the Basic plan?
