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MLG2's avatar
MLG2
New member | Level 2
9 months ago

Terminated Employee was Sole Admin for Business Account (w2FA)

Hi All, I'm hoping to get some clarity as to why I'm having so much trouble resolving a critical issue with our business account. I work at a very small law firm, and we had an employee who served as...
Account Access
Team admin
  • Jay's avatar
    Jay
    9 months ago

    HI MLG2, I'd recommend continuing this with the support team directly, as they would be best placed to assist further, if possible in this instance.

MLG2's avatar
MLG2
New member | Level 2

Thanks for the response. Unfortunately that employee was fired for cause about 2 months ago, so I'm not hopeful about getting his cooperation. Considering that we're paying over $4k per year on Dropbox, I thought that I'd have better luck with putting in a ticket and explaining the situation. Some of the team just wants to cancel Dropbox and go to another well-known competitor. It would be easiest if I could just fix Dropbox though. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

HI MLG2, I'd recommend continuing this with the support team directly, as they would be best placed to assist further, if possible in this instance.

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