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IMExperts's avatar
IMExperts
Helpful | Level 5
2 years ago

Sign in with Apple ID shows that the account is disabled

Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled. But when I sign in using the same icloud email, there is no any issue.   I made a ...
Account Access
Create or delete account
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey IMExperts, sorry to jump in here.

 

Can you please use the steps in this article to deactivate the "Hide My Email" option for your Dropbox and then try to sign in with Apple again, to see if that helps?

IMExperts's avatar
IMExperts
Helpful | Level 5
2 years ago

Hi Megan,

 

Thank you for your reply.

 

I've already removed the Hide My Email for dropbox. But the issue still persists, as I get the same account disabled error message.

 

Regards,

Waseem

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey jjreturned, you're currently replying from a different Dropbox account; is the jjreturned one or the JJ90A one that has the issue?

     

    As for you, IMExperts, can we send you an email as well, so we can look into this a bit further?

  • jjreturned's avatar
    jjreturned
    Explorer | Level 4
    2 years ago
    Neither, as ascertained from post topic. You can email or not
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jjreturned. If neither of these Community profiles are linked to the Dropbox account in question, you’ll need to open another browser on your computer (on which you’re NOT logged in to any Dropbox account), and log a ticket with our team via these steps: 

     

    Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

    Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.

    Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

    You will then receive a confirmation email that will have a ticket number. 

     

    Please send me your ticket number here afterwards.

  • jjreturned's avatar
    jjreturned
    Explorer | Level 4
    2 years ago
    Nancy,
    My ticket number is 22901334. Thank you.
  • IMExperts's avatar
    IMExperts
    Helpful | Level 5
    2 years ago

    Hi Hannah,

     

    Sure please, you can email whenever it is necessary.

     

    Thanks

    Waseem

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the ticket number, JJ90A. I passed your comments along, raised the priority of the ticket and a member of our team will be replying back to you the soonest possible.

     

    And thanks, IMExperts, I just sent you an email, so we'll continue there.

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