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IMExperts's avatar
IMExperts
Helpful | Level 5
2 years ago

Sign in with Apple ID shows that the account is disabled

Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled. But when I sign in using the same icloud email, there is no any issue.   I made a ...
Account Access
Create or delete account
Mobile
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi IMExperts, thanks for the screenshot! 

 

Can you check that your credentials are still saved using these steps?

 

Also, is it possible that you accidentally created two accounts here? One with the "Hide my email" feature, and one with your iCloud email? 

IMExperts's avatar
IMExperts
Helpful | Level 5
2 years ago
Hi Megan,

Yes exactly, that’s what actually happend.

I’m using dropbox for more than a decade and at that time there was no any option to Sign in with Apple. So, I created my account using the iCloud email. Now I thought to integrate it with Sign in with Apple. Because it’s much easier to login your account instead of tyling the email and password manually. But I mistakenly check the Hide my email option while signing in and it created qnother fresh account which I had to delete. But now when I try to sign in it shows account disabled message.

I hope it explains everything.

Thank you
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey IMExperts, sorry to jump in here.

     

    Can you please use the steps in this article to deactivate the "Hide My Email" option for your Dropbox and then try to sign in with Apple again, to see if that helps?

    • JJ90A's avatar
      JJ90A
      New member | Level 2
      2 years ago

      Hello,

      I am currently having the same problem and these steps did not help. 

      Thank you

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi JJ90A, sorry to hear about that! 

         

        Can I send you an email, in order for us to have a closer look into this? 

    • IMExperts's avatar
      IMExperts
      Helpful | Level 5
      2 years ago

      Hi Megan,

       

      Thank you for your reply.

       

      I've already removed the Hide My Email for dropbox. But the issue still persists, as I get the same account disabled error message.

       

      Regards,

      Waseem

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey jjreturned, you're currently replying from a different Dropbox account; is the jjreturned one or the JJ90A one that has the issue?

         

        As for you, IMExperts, can we send you an email as well, so we can look into this a bit further?

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