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Forum Discussion

IMExperts's avatar
IMExperts
Helpful | Level 5
2 years ago

Sign in with Apple ID shows that the account is disabled

Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled. But when I sign in using the same icloud email, there is no any issue.   I made a ...
Account Access
Create or delete account
Mobile
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi IMExperts, I'd be happy to help! 

 

Would you mind clarifying the OS you're using, along with the Dropbox app version you have installed there? 

 

If you could also send me a screenshot of the error you get, that'd be amazing. 

 

Let me know more, and we'll take it from there! 

IMExperts's avatar
IMExperts
Helpful | Level 5
2 years ago

Hi Megan,

 

Thank you for the reply.

 

iOS 17.1

Dropbox 350.2

 

Error:

removed

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi IMExperts, for security reasons, I've gone ahead and removed your link, since it can cause too much traffic to your Dropbox account. 

     

    Could you try clicking the camera-like icon, and attaching your screenshot directly to us? 

    • IMExperts's avatar
      IMExperts
      Helpful | Level 5
      2 years ago

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi IMExperts, thanks for the screenshot! 

         

        Can you check that your credentials are still saved using these steps?

         

        Also, is it possible that you accidentally created two accounts here? One with the "Hide my email" feature, and one with your iCloud email? 

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