You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Leaving teams and migrating personal files back to me
OK, I started off with my own DB account, then my company set up a teams account, which, at that time, required me to merge my account with theirs. You then came up with an option to have a personal ...
Hey roger3,
Sorry to hear about the frustration caused.
I'd be more than glad to work on that with you and figure out a solution to this issue.
Could you get back in touch with me with a ticket ID, so that I have a look into the case?
Thank you in advance for your patience and cooperation, looking forward to your ticket ID!
Warm regards,
Hi Richard,
Thanks for posting this question on our Forum.
It sounds like you might have a Dropbox folder which is no longer linked to your account. You should be able to identify, which of your Dropbox folders is the active one by checking the overlay icons (i.e. are there green check marks on the folders, are your shared folders showing the little people icon, etc.).
You may also check your Dropbox location by clicking on the Dropbox icon in the menu bar, clicking the gear icon, and choosing "Preferences". From the account tab you can see where your Dropbox folder is located.
The other folder will not be linked to your account and can therefore be deleted. Before you delete it you may want to check that you have not been editing files in that folder, though, as these changes would not have synced to Dropbox.
Please let me know, if you have any further questions.
Best regards,
Andreas
