You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MGJJ's avatar
MGJJ
New member | Level 2
9 months ago

Problems sign-in

I am having problems entering one of my accounts in Dropbox, I do have the password for the account but it is asking for a code to verify me which is being sent directly to an old in-active email, th...
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

HI there MGJJ - sorry to hear about this.

 

When you say you can't access anymore, can you clarify if you'd be able to re-create it or regain access to it somehow to get the one time code?

 

Let us know more and we'll take it from there. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!