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CJDE's avatar
CJDE
Explorer | Level 3
5 months ago

Our previous admin deleted our Dropbox accounts and we can't log in

I am currently working as a freelancer and we subscribed to a Dropbox premium account and we store them all of the files that the company is needed. Suddenly our team admin got an issue with the comp...
Account Access
dropbox business
Offboarding
Team admin
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey CJDE, sorry to hear about this.

 

Is it possible to somehow gain access to the admin's account?

 

  • CJDE's avatar
    CJDE
    Explorer | Level 3
    5 months ago

    Hi Hannah,

     

    There's no way. The admin of the account who is no longer part of the company is not reachable. We tried to call and message him but he is not responding to our messages. We badly needed the files there I have a lot of visuals uploaded there and I need everything for our website's business. Please help me recover the account.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      5 months ago
      CJDE wrote:

      The admin of the account who is no longer part of the company is not reachable. ... Please help me recover the account.

      If there are no other admins and you can't gain access to the admin account, it's unlikely that you'll be able to recover the account.

       

      Did he use a personal email address for the admin account, instead of a company email? If it was a company email you should be able to take over the email account (talk to your IT) and use it to reset the password of his admin account.

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