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LoganBurke's avatar
LoganBurke
Explorer | Level 3
6 months ago

Not receiving the verification email

I've signed up and waited for a significant amount of time, but I'm unable to verify my account or view shared files because my activation email isn't arriving. I can't even speak to the support chat...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey there, LoganBurke, thanks for letting us know about this.

 

Have you checked your spam folder, in case the verification email ended up there?

 

If not, add no-reply@dropbox.com to your email contacts and try again, to see if that helps.

 

Let me know how it goes.

LoganBurke's avatar
LoganBurke
Explorer | Level 3
6 months ago

Hi Hannah!

 

To confirm, I've been checking spam, and I've added the no-reply email to my contacts too. Still nothing so far

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks for the update, Logan.

     

    In that case, can I send you an email, to see what we can find out?

    • LoganBurke's avatar
      LoganBurke
      Explorer | Level 3
      6 months ago

      Sure!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks, Logan, you've got mail!

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