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I've tried following the guidance offered by dropbox support with no luck. The 6 digit code does not arrive in my email despite having added the address to my email addressbook. i've been a paid subscriber for YEARs and now i can't access much needed folders. I need these folders ASAP!!!! The online support is a vicious loop. HELP
I've tried following the guidance offered by dropbox support with no luck. The 6 digit code does not arrive in my email despite having added the address to my email addressbook. i've been a paid subscriber for YEARs and now i can't access much needed folders. I need these folders ASAP!!!! The online support is a vicious loop. HELP
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Not receiving the 6-digit security code email","moderationData":{"__ref":"ModerationData:moderation_data:830225"},"body":"Hey brodrig, sorry to see you're having this issue.
\nHave you also checked your spam folder, to see if the email ended up there?
\nLet me know what you find.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"93","kudosSumWeight":0,"postTime":"2025-04-14T06:20:42.994-07:00","lastPublishTime":"2025-04-14T06:20:42.994-07:00","metrics":{"__typename":"MessageMetrics","views":33},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:830205/message:830273","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDgzMDI3Niw4MzAyNzY","node":{"__ref":"ForumReplyMessage:message:830276"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:830276":{"__typename":"ModerationData","id":"moderation_data:830276","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:830276":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1446775"},"id":"message:830276","revisionNum":1,"uid":830276,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:830273"},"conversation":{"__ref":"Conversation:conversation:830205"},"subject":"Re: Not receiving the 6-digit security code email","moderationData":{"__ref":"ModerationData:moderation_data:830276"},"body":"Thanks for clarifying, brodrig. Since you mentioned being in touch with our support team, can you send me your ticket number, so that I can have a look and guide you from there?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"179","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-04-14T07:01:02.704-07:00","lastPublishTime":"2025-04-14T07:01:02.704-07:00","metrics":{"__typename":"MessageMetrics","views":28},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:830205/message:830276","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:830282":{"__typename":"ModerationData","id":"moderation_data:830282","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:830282":{"__typename":"ForumReplyMessage","uid":830282,"id":"message:830282","revisionNum":1,"author":{"__ref":"User:user:1911024"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumTopicMessage:message:830205"},"conversation":{"__ref":"Conversation:conversation:830205"},"subject":"Re: Not receiving the 6-digit security code email","moderationData":{"__ref":"ModerationData:moderation_data:830282"},"body":"Ticket #24974757: DB: Access
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"30","kudosSumWeight":0,"postTime":"2025-04-14T07:48:55.595-07:00","lastPublishTime":"2025-04-14T07:48:55.595-07:00","metrics":{"__typename":"MessageMetrics","views":24},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:830205/message:830282","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDgzMDMwMSw4MzAzMDE","node":{"__ref":"ForumReplyMessage:message:830301"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:830301":{"__typename":"ModerationData","id":"moderation_data:830301","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:830301":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1446775"},"id":"message:830301","revisionNum":1,"uid":830301,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:830282"},"conversation":{"__ref":"Conversation:conversation:830205"},"subject":"Re: Not receiving the 6-digit security code email","moderationData":{"__ref":"ModerationData:moderation_data:830301"},"body":"Thanks for the ticket number, brodrig! I had a look at your convo with our support team and it seems that our agent is waiting for your reply, so that they can further assist you.
\nPlease make sure to respond back to them in the same email thread and they’ll investigate this for you (just make sure to reply at your earliest convenience, since the ticket may close automatically after a few days of inactivity).
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To be frank, gaining access to an account I've paid for for several years should not be this difficult. I need a direct, clear resolution ASAP.
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\nEven if your case has been marked as solved, you should still be able to reply back to the agent working on it.
\nCan you try accessing the email chain directly through your email address? That way you should be able to reply back to it.
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Thanks for the update brodrig
\nI just took a look on our system and I don't see a reply on your ticket. Could you try again?
\nIf you do and still have issues, you can let us know and we'll reach out via email from our end to assist you further.
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