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johnjainar's avatar
johnjainar
New member | Level 2
10 months ago

No option to postpone the upcoming file system update on Dropbox Business

Hello, 

 

We kept getting a notification from the Dropbox portal that the system update is set to scheduled on our tenancy. 

 

https://help.dropbox.com/plans/upcoming-business-team-changes#beforechecklist

 

We created a ticket with Dropbox business support requesting to postpone this one but its been almost a month and did not have a clear solution yet. Does anyone able to postpone the update on your tenancy?

 

We need to get this one sorted soon before the update.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey johnjainar, thanks for bringing this to our attention.

     

    Can you please give us the ticket number for your communication with our support team, so we can investigate this on our end as well?

     

    Thanks!

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