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Forum Discussion
No access to the email address of my account, so I can't get the security code.
My dropbox is registered under another email address.
I know the email address and the password, but when I try to log-in since I moved, it tells me that it's sent a security code to that other email address. I don't have access to that account as it was a student account.
All the solutions I've found so far require me to log into the inaccessible dropbox account. I couldn't even post here without making a brand new registration. Is there something I can do to recover that account as I've been paying for it for years, and I'd rather not lose everything in it.
- Mark
Super User II
Its unlikely you'll be able to get the account back. Have a look at https://help.dropbox.com/account-access/lost-email-access for info.
You need to contact Dropbox support via www.dropbox.com/support while not logged in - even here so try using an incognito window. As a minimum they'll help cancel future payments for you.
