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DavidJV40's avatar
DavidJV40
Explorer | Level 3
7 months ago

My templates and history of signed documents have disappeared after resetting Sign password

After resetting the password as recommended after the Dropbox Sign security incident.   All the account data has disappeared, including the contracted plan and my payment method.   It looks l...
Dropbox Sign
Passwords
Security
DavidJV40's avatar
DavidJV40
Explorer | Level 3

Yes, it is the same email

 

I clicked on the option "forgot password?" I typed the email and then I got the email to enter a new password and when I login to the account all my data is gone.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi DavidJV40, if you're certain that this was the same email that you used to login to the Dropbox site, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

  • DavidJV40's avatar
    DavidJV40
    Explorer | Level 3
    7 months ago

    I have sent the mail but I have not received a reply yet.

    the email was sent on Friday

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Do you have the ticket ID from the automated email response so I can locate it in our system?

      • DavidJV40's avatar
        DavidJV40
        Explorer | Level 3
        7 months ago

        Ticket 23691943

         

        That is the ticket number that the courier gave me,

         

        today I sent another one as I had no answer with the previous one.

        Ticket 23704758

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