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Forum Discussion
I want to access my paid plan, but I get redirected to my free Basic account instead.
Hello everyone, sadly I had to come her for help with a simple task.
I had a free account for a while using a gmail username, but I upgraded last year to Dropbox+ using a different email username. ...
Nancy
Dropbox Staff
Dropbox StaffHey Mike Commins! Thanks for posting on our Community.
It sounds like you need to log out of your free Basic account instead (deleting it would indeed result in the permanent deletion of your files there).
Depending on the platform you’re using (Dropbox website/desktop app/mobile app), you can sign out of it this way.
After that, you should be able to log back in with the email address of your choice.
Let me know if that helps.
