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Derek Vincent Smith's avatar
Derek Vincent Smith
Explorer | Level 3
2 months ago

I need assistance with accessing and managing my team account

Hi! I am trying to get my music organization/band to use dropbox more efficiently & effectively.  I have an enterprise plan but it doesn't seem like there is anywhere in the user interface for me to ...
Admin Console
dropbox business
Team admin
Rich's avatar
Rich
Icon for Super User II rankSuper User II
@Derek Vincent Smith wrote:

I have an enterprise plan but it doesn't seem like there is anywhere in the user interface for me to create or manage teams.

Do you see a link to the Admin Console in the left navigation?

 

 

I wanted to add phone support so I could call dropbox but i don't even see that option in my Settings console.

Phone support is handled via a callback. There is no incoming phone support. You can access phone support by clicking Help within the Admin Console.

 

 

 

It seems tho, that my admin options are only reflecting my personal account and not my Teams/Enterprise account.

Are you certain that you're signed in using the correct email address for the Enterprise account?

Derek Vincent Smith's avatar
Derek Vincent Smith
Explorer | Level 3
2 months ago

I do not see Admin Console , but my plan tab says Enterprise

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Derek Vincent Smith! If you’re not seeing an Admin Console on the left side of your screen, it means that you don’t have admin rights on this Dropbox team. 

     

    What you can do though is ask your admin(s) to grant you with admin privileges instead.

    • Derek Vincent Smith's avatar
      Derek Vincent Smith
      Explorer | Level 3
      31 days ago

      hi Nancy, i am the only one using the account.  I am the admin and the business owner, there is no other admin for me to request access from. 

      • Derek Vincent Smith's avatar
        Derek Vincent Smith
        Explorer | Level 3
        31 days ago

        i could really use a call from support or someone to talk to.  something weird is going on and i am not able to access the features that i pay for and i've been trying for weeks to fix the situation.  [removed per Community Guidelines]

         

        i signed up for dropbox enterprise through Rekordbox.  so in order to get a rekordbox professional plan, i had to upgrade my dropbox account and merge it with my original dropbox account.  is it possible that the admins on the enterprise account are Rekordbox admins? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    25 days ago

    Hey Derek Vincent Smith, is it possible that you didn't upgrade the plan yourself, but simply joined this Dropbox team with your account?

     

    Did you make a payment to Dropbox for an Enterprise plan?

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