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Forum Discussion
I lost access to my email, now I can't login to my Dropbox account
Hi!
tried to reach my deopbox account and realized (as so many others) that an additional six digit code had to be provided in order to log in. The problem is that the email connected to my dropbox account was deleted a little more than a year ago due to a shutdown of the email server by the ISP. Back then I had to change all my email addresses but forgot the one connected to my dropbox account.
So: No more (old) email. No more server. No more email domain (bredband.net).
Any suggestions? Looks kinda dull to me...
Br,
/Thomas
- Jay
Dropbox Staff
Hi emwthsv, thanks for bringing this to our attention.
I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.
Roga41Hi emwthsv,
You can click this link , but make sure you open this on a private window or incognito mode or any browser where you are not logged in to your Dropbox account ( like even if you are technically not able to log in because it is asking you for a 6-digit code, still you are already partly logged in to your Dropbox account that is just awaiting for the code verification): https://www.dropbox.com/get_help/login-issue/lost-email/logged-out-form . Under " Email address associated with your Dropbox account" please enter your old email address that is no longer active, then under " Issue Details" make sure to provide the new email that you wish to replace the old email , and let our team know that your old email is no longer active and that you needed a one time 6 digit code sent to be able to resume access to your account.
Hope this helps :)
Ok! Thx!
Ticket #24643836
/Thomas
