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RAVit1's avatar
RAVit1
Explorer | Level 3
24 days ago

I got an email saying I don't have enough space, but that's not true. Is this legit?

i have recieved a strange email from this address no-reply@em-s.dropbox.com it says:  "There's limited space available in your Dropbox. Even adding just one more file might stop your account fro...
emails
Security
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi RAVit1! Thanks for posting about this here today.

 

The email address of the sender seems legit, indeed. 

 

What I want to make sure first is that you don’t have a second Dropbox account that has gone over-quota instead. 

 

If you check the email address to which you received that email, is it the exact same one as the one you see on this page?

 

Let me know and we’ll go from there.

RAVit1's avatar
RAVit1
Explorer | Level 3
24 days ago
Thanks for the fast response!
Yes the email address is the same
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    24 days ago

    Thanks for double checking! Can you send me a screenshot of the email you got, so that I can look into this further?

    • RAVit1's avatar
      RAVit1
      Explorer | Level 3
      17 days ago

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        16 days ago

        Thanks for the screenshot, RAVit1! Have you received any similar emails since then or in the last few days?

         

        If not, and you see the correct space usage on your Plan page here, please go ahead and ignore that email. 

         

        I’d definitely like to know though if you’re still getting the same email, so that I can investigate this further.

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