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John9459 's avatar
John9459
Explorer | Level 4
2 years ago

Getting a 'Can't connect to Dropbox' message

I belong o a website that uses Dropbox for members to view their content. It worked perfectly for 2 months, then about 9/20, I started getting a " Can't connect to dropbox.Dropbox. Make sure you are ...
Account Access
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey John9459 , hope it's OK to jump in. 

 

Have you tried switching browsers on your computer, and the same error persists? 

 

If it does, I'd also like you to upload a full screenshot of the error you keep receiving on your end. 

 

Keep me posted!

 
John9459 's avatar
John9459
Explorer | Level 4
2 years ago
Ii have also tried Duck Duck Go and even tried in incognito mods with no luck.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    • John9459 's avatar
      John9459
      Explorer | Level 4
      2 years ago
      I have Norton. I do not have a VPN. When this started, I was with Verizon and has continued after I changed to TMobile. I have a Gakaxy 23+ phone now. I was using a Galaxy Note8 when the problems started
    • John9459 's avatar
      John9459
      Explorer | Level 4
      2 years ago
      How would I check to see if there are any restrictions on my phone foe Dropbox ?

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