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Forum Discussion
Getting a 'Can't connect to Dropbox' message
I belong o a website that uses Dropbox for members to view their content. It worked perfectly for 2 months, then about 9/20, I started getting a " Can't connect to dropbox.Dropbox. Make sure you are ...
They provided the link abd the password. According to them, no other subscriber has had this issue that they are aware of.
I neglected to mention that I pay the website firc2 different tiers and I am unable to access either one.
I neglected to mention that I pay the website firc2 different tiers and I am unable to access either one.
Nancy
Dropbox Staff
Dropbox StaffHey John9459 , hope it's OK to jump in.
Have you tried switching browsers on your computer, and the same error persists?
If it does, I'd also like you to upload a full screenshot of the error you keep receiving on your end.
Keep me posted!
- I have used Google and Firefox and continue yo get the same message
Where do I upload the screenshot of the error message ? - Ii have also tried Duck Duck Go and even tried in incognito mods with no luck.
- Jay
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
- I have Norton. I do not have a VPN. When this started, I was with Verizon and has continued after I changed to TMobile. I have a Gakaxy 23+ phone now. I was using a Galaxy Note8 when the problems started
- Hannah
Hey John9459 , so just to clarify, are you only getting this error on your phone, when opening the link through the browsers you mentioned?
Have you tried accessing the link from a computer to check if it works?
You mentioned you have Norton, so you might want to check its settings, to see if you can whitelist Dropbox.
