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MikeMp3's avatar
MikeMp3
Explorer | Level 3
3 years ago

Free team disbanded by Dropbox

Hi Team, Can someone please help with an email I received as below? Not sure what it all means  The ???? Limited team has been disbanded by Dropbox. Your team’s folders have been converted to sha...
Offboarding
Security
Team admin
Team member
VicNic's avatar
VicNic
New member | Level 2

Hello,

 

Today I got this message: 

business dropbox removed

Your business Dropbox account was
removed from this computer because
your accounts were unlinked. Your files
have not been deleted.

 

I can access my account online but I cannot link it to my dropbox app that has my personal account!!!

 

How can I link it back so I can have my files.

 

I am also not so fond of the sea that I cannot contact support by email or phone this is very disturbing.

 

Kind Regards,

Vic

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Hi VicNic 

 

Lots of messages and emails have gone out about this - Dropbox no longer supports linking of accounts on one computer unless one of the accounts is a paid business one. You can see info https://help.dropbox.com/teams-admins/team-member/free-teams-overview. 

 

The ONLY way to now link is to have a paid for business licence with multiple users as part of the plan. 

 

To access your other account you can use the website to log on instead. 

  • Karma_m's avatar
    Karma_m
    Helpful | Level 5
    3 years ago

    Hi Mark,

    I beg to differ re communication. I have gone back over all my emails and notifications within the app and I have received nothing relating to it. Maybe as I was the administrator I didn't get a message but still this is pretty poor communication. 

     

    Also I still have not been able to locate the folder within my plus account. I can only see it if I log in online. This was in my original query.

     

    I have been a big fan of Dropbox since its inception. This has just left a sour taste in my mouth and I am loath to be pushed into paying over $100 more a year to upgrade when I can probably just use our office one drive account or iCloud.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Karma_m, I'd recommend getting in contact with the support team directly for further assistance for them to look into this further regarding the folder on your account.

      • DonChipriani's avatar
        DonChipriani
        Explorer | Level 4
        3 years ago

        This was handled so poorly.

         

        Same happened to me, and I have the Professional Plan. Why did Dropbox by default, chose what to stop syncing?  And why choose to leave the personal, free account to sync out of the two? Don't you think the paid one made more sense for me to keep?

         

        Why not give the user the curtesy to choose which one to continue syncing. Users should get an apology for the way this was handled. 

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