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sbryant's avatar
sbryant
Explorer | Level 4
8 years ago

Copy of SOC-2 Report

Does anyone know how to get a copy of the Dropbox SOC-2 report? We need it as part of a security review. I've been stuck in a loop with their support team for 3 weeks, which keeps directing me to thi...
Security
Team admin
  • Jane's avatar
    Jane
    8 years ago
    Hey @sbryant, 
     
    Sorry to hear about the frustration caused, I was glad to hear that your request has been taken care of.  
     
    Please keep in mind for future reference that SOC-2 reports must be requested by the Sales team, since they are the ones who can provide it. Because I understand your concern regarding your overall support experience, I’d like to ask you to get back in touch either here or on our twitter/ Facebook handles in case you need assistance and we’ll make sure to do our best to proceed to resolution as soon as possible. 
     
    If further assistance is needed, please keep me updated here. 
     
    Hope you have a great week ahead, 
    JaneA
sbryant's avatar
sbryant
Explorer | Level 4
Yup. The sales rep says he created a task in the system which, in spite of numerous follow-ups, has been waiting for his manager's approval for a week.

This is apart from the other three tickets I have sitting with the support team.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
What are the ticket numbers?
    • sbryant's avatar
      sbryant
      Explorer | Level 4
      8 years ago

      FYI, I finally managed to get the SOC-2 by tweeting at their support handle. It's unfortunate, because all other avenues of following up with support, sales, and account management numerous times failed. Instead I was just just bounced around from agent to agent and redirected to contact the same numbers over and over. And after trying for 3 1/2 weeks to find someone who knew how to direct the request, tweeting was my last resort and the only successful one.

       

      Hopefully this tale of woe helps someone else.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
        Hey @sbryant, 
         
        Sorry to hear about the frustration caused, I was glad to hear that your request has been taken care of.  
         
        Please keep in mind for future reference that SOC-2 reports must be requested by the Sales team, since they are the ones who can provide it. Because I understand your concern regarding your overall support experience, I’d like to ask you to get back in touch either here or on our twitter/ Facebook handles in case you need assistance and we’ll make sure to do our best to proceed to resolution as soon as possible. 
         
        If further assistance is needed, please keep me updated here. 
         
        Hope you have a great week ahead, 
        JaneA

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