We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

sbryant's avatar
sbryant
Explorer | Level 4
8 years ago

Copy of SOC-2 Report

Does anyone know how to get a copy of the Dropbox SOC-2 report? We need it as part of a security review. I've been stuck in a loop with their support team for 3 weeks, which keeps directing me to thi...
Security
Team admin
  • Jane's avatar
    Jane
    8 years ago
    Hey @sbryant, 
     
    Sorry to hear about the frustration caused, I was glad to hear that your request has been taken care of.  
     
    Please keep in mind for future reference that SOC-2 reports must be requested by the Sales team, since they are the ones who can provide it. Because I understand your concern regarding your overall support experience, I’d like to ask you to get back in touch either here or on our twitter/ Facebook handles in case you need assistance and we’ll make sure to do our best to proceed to resolution as soon as possible. 
     
    If further assistance is needed, please keep me updated here. 
     
    Hope you have a great week ahead, 
    JaneA
Mark's avatar
Mark
Icon for Super User II rankSuper User II
Have you done as it suggested on that link and contacted the Business Sales people?
sbryant's avatar
sbryant
Explorer | Level 4
8 years ago
Yup. The sales rep says he created a task in the system which, in spite of numerous follow-ups, has been waiting for his manager's approval for a week.

This is apart from the other three tickets I have sitting with the support team.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    What are the ticket numbers?
      • sbryant's avatar
        sbryant
        Explorer | Level 4
        8 years ago

        FYI, I finally managed to get the SOC-2 by tweeting at their support handle. It's unfortunate, because all other avenues of following up with support, sales, and account management numerous times failed. Instead I was just just bounced around from agent to agent and redirected to contact the same numbers over and over. And after trying for 3 1/2 weeks to find someone who knew how to direct the request, tweeting was my last resort and the only successful one.

         

        Hopefully this tale of woe helps someone else.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!