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Forum Discussion
Copy of SOC-2 Report
Does anyone know how to get a copy of the Dropbox SOC-2 report? We need it as part of a security review. I've been stuck in a loop with their support team for 3 weeks, which keeps directing me to thi...
Mark
Super User II
Super User IIHave you done as it suggested on that link and contacted the Business Sales people?
Yup. The sales rep says he created a task in the system which, in spite of numerous follow-ups, has been waiting for his manager's approval for a week.
This is apart from the other three tickets I have sitting with the support team.
This is apart from the other three tickets I have sitting with the support team.
- MarkWhat are the ticket numbers?
FYI, I finally managed to get the SOC-2 by tweeting at their support handle. It's unfortunate, because all other avenues of following up with support, sales, and account management numerous times failed. Instead I was just just bounced around from agent to agent and redirected to contact the same numbers over and over. And after trying for 3 1/2 weeks to find someone who knew how to direct the request, tweeting was my last resort and the only successful one.
Hopefully this tale of woe helps someone else.
