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purcj01's avatar
purcj01
Explorer | Level 3
9 months ago

Can't sign in to Dropbox App on iPad mini (OS 17.4.1) using single sign on.

I'm trying to log into my organization's Dropbox App on my ipad mini running OS version 17.4.1. I've been able to log in previously, so I don't know why I can't now. I open the app, enter my organiza...
Account Access
Account Settings
dropbox business
iOS
Tablet
purcj01's avatar
purcj01
Explorer | Level 3

Hi Megan,

 

Thanks for your reply! I'm using my personal ipad mini, which has worked without issue until recently. I'm trying to log into the Dropbox business subscription offered by my employer. When I use my personal Dropbox account the app works fine. Unfortunately, I'm not sure screenshots will help, as I don't get an error message of any kind, the app just won't move past the log in screen. Please let me know if any other info would be helpful or if you think screenshot would be useful. Thanks!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi purcj01, thanks for the heads up!

 

Would you mind clarifying if you're able to sing into your Business account through the web-browser? 

 

And if so, is the current device the only one behaving like this? 

 

  • purcj01's avatar
    purcj01
    Explorer | Level 3
    9 months ago

    Hi Megan,

     

    Both my ipad and iphone are having this issue where I can't log into the Dropbox App using the Business subscription from my employer. However, the app works just fine on my MacBook Pro. And I am able to access Dropbox through the web browser on both the ipad and iphone.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      No worries purcj01!

       

      Thanks for trying anyways.

       

      Can I send you an email, in order for us to have a closer look into this there? We might need to escalate your case internally. 

      • purcj01's avatar
        purcj01
        Explorer | Level 3
        9 months ago

        Of course! What's the best way to share my email address with you?

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