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dtivel's avatar
dtivel
Explorer | Level 4
2 years ago

Admin Console Questions

In Admin Console, under Members, I see "People with your team's email domain" and "People your team works with".  Both of these areas show lists of people who are either no longer with my company or ...
Admin Console
dropbox business
Offboarding
Team admin
Team member
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Welcome to our Community, dtivel!

 

Are the users you mention members on your Business team? 

 

If yes, then you can delete them with these steps or convert their Dropbox accounts to personal ones by following these steps.

 

Let me know if you need further help, though.

  • dtivel's avatar
    dtivel
    Explorer | Level 4
    2 years ago

    The user are on an Advanced Business account.

     

    In Members area, I have one user showing up "Review 1 person that is using your team’s email domain".  I click Review, and it shows an old member's email, asking me if I would like to invite this user.  I don't even want this user to show up. 

     

    The user has been gone from my organization for years.  She doesn't show up in members, deleted members, or suspended members.  What is the DropBox process that keeps this member showing up under "Review 1 person that is using your team’s email domain"?

     

    Thank you,
    Dennis

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi dtivel, when you visit this page, do you see any added domains for your Business team? 

       

      What about account capture? Is it enabled for you? 

      • dtivel's avatar
        dtivel
        Explorer | Level 4
        2 years ago

        No, there are no added domains for my business team.  The user who shows up under "Review 1 person that is using your team’s email domain" is a user that was in my domain.  The user had his own M365 mailbox.  When he left the company, that mailbox was migrated to a shared mailbox so that we are able to check his mailbox for new emails from time to time.  The user, if they ever had a dropbox account, doesn't even show up in Deleted accounts.  They just show up under "Review 1 person that is using your team’s email domain", waiting for me to invite them.  Just wondering what I need to do to get Dropbox to forget this user.

         

        I would add that no Domain has been set up under Settings / Domains, and from what I can see, account capture has also not been set up.  I have these Settings / Membership approval settings set.

         

        Members can invite people to the team On

        Only members you select can invite people (selected, no active member list supplied)

        Who can be invited? Only people with my domain can be invited (selected)

        Coworkers can ask to join your team (off)

        Let me know when invited people join the team (on)

        Reminders for requests to join the team (on)

         

        Thank you,

        Dennis

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