You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Joshua Natoli's avatar
Joshua Natoli
New member | Level 1
21 days ago

2FA Authentication for login going to non-existent email address

I can no longer access my personal account as the email associated with it has been terminated. It was a college email address and the school abruptly closed. Each time I try to login a code is sent ...
Account Access
Joshua Natoli's avatar
Joshua Natoli
New member | Level 1
21 days ago

Thanks, Jay. Ticket #24553404

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    21 days ago

    Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

    • Joshua Natoli's avatar
      Joshua Natoli
      New member | Level 1
      21 days ago

      Thank you!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!