We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

gpete1977's avatar
gpete1977
Explorer | Level 4
2 years ago

Why are certain people listed as my Contacts?

Hello, Why would these 3 people be listed as Contacts for my Account? Also why does it show that they viewed my recently downloaded Tax Returns that I shared to my Tax Accountant?   Cameron [remo...
Account Settings
  • Walter's avatar
    Walter
    2 years ago

    Hey gpete1977, sorry to jump in here, but I just want to mention that these names are not real people or accounts whatsoever. They show up the first time you navigate to the DocSend page.

     

    They act like placeholders of real people (as an example) if you were to use DocSend to send a doc of yours for collaboration via DocSend.

     

    This is also why their email addresses aren't working.  

    I hope this helps clarify matters and please let us know if you have any follow up questions. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi gpete1977, how exactly did you share your tax returns to your accountant? 

 

Was it through a shared link, shared folder, or a different way? Feel free to clarify. 

 

Also, what is the Dropbox plan you're using? 

  • gpete1977's avatar
    gpete1977
    Explorer | Level 4
    2 years ago

    Good Morning Megan,

     

    Thank you for helping me. Well the first time I tried to accept transfer my Tax Files to my Accountant she did not get them. So she resent a Link and it worked. I just have a free Account currently. Is there anyway that you can please look at my account to see where what happened?

     

    The 3 People that were listed in my Dropbox Account, and that I included above, are no longer listed.

     

    I really need to have this possibly investigated by someone as there was a ton of Sensitive info in my 3 previous Tax Returns.

     

    Thank You so Much!

     

    gpete1977

     

    • gpete1977's avatar
      gpete1977
      Explorer | Level 4
      2 years ago

      Those 3 people were listed on my Dropbox Docsend that I sent a Snapshot of above.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!