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Forum Discussion

gpete1977's avatar
gpete1977
Explorer | Level 4
2 years ago

Why are certain people listed as my Contacts?

Hello, Why would these 3 people be listed as Contacts for my Account? Also why does it show that they viewed my recently downloaded Tax Returns that I shared to my Tax Accountant?   Cameron [remo...
Account Settings
  • Walter's avatar
    Walter
    2 years ago

    Hey gpete1977, sorry to jump in here, but I just want to mention that these names are not real people or accounts whatsoever. They show up the first time you navigate to the DocSend page.

     

    They act like placeholders of real people (as an example) if you were to use DocSend to send a doc of yours for collaboration via DocSend.

     

    This is also why their email addresses aren't working.  

    I hope this helps clarify matters and please let us know if you have any follow up questions. 

gpete1977's avatar
gpete1977
Explorer | Level 4

I received an Sample? email from Dropbox listing this person as a Contact that viewed my Tax Downloads. Also it shows him, and 2 others from Hanford Inc viewed the File. They are the only 3 people listed in my Dropbox Contacts and it shows all 3 viewed my Files. I did not put those people in my Contacts.

[removed]
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the update, gpete1977.

 

Did you, at any point, send these people documents to sign, maybe?

  • gpete1977's avatar
    gpete1977
    Explorer | Level 4
    2 years ago

    Not that I can recall. I also tried a little bit ago to email them at their emails listed and got this: 

    You

     

    Wed 9/27/2023 4:37 PM

     

    Dropbox files Viewed

    Outlook Item

    The original message was received at Wed, 27 Sep 2023 20:36:30 GMT 
    from m0324671.ppops.net [127.0.0.1] 

       ----- The following addresses had permanent fatal errors ----- 
    <[removed]> 
        (reason: 550-5.1.1 The email account that you tried to reach does not exist. Please try) 

       ----- Transcript of session follows ----- 
    ... while talking to aspmx.l.google.com.: 
    >>> DATA 
    <<< 550-5.1.1 The email account that you tried to reach does not exist. Please try 
    <<< 550-5.1.1 double-checking the recipient's email address for typos or 
    <<< 550-5.1.1 unnecessary spaces. Learn more at 
    <<< 550 5.1.1    https://support.google.com/mail/?p=NoSuchUser [removed]>... User unknown 
    <<< 503 5.5.1 RCPT first. d14-20020a170902cece00b001bc674914b0si19004658plg.472 - gsmtp

    • gpete1977's avatar
      gpete1977
      Explorer | Level 4
      2 years ago

      Here is the email from Dropbox, but I do not understand why 3 people from the same company was listed in my Dropbox Contact were listed as having viewed my Uploads.

       

      By the way. Thank you for helping me with this!

      gpete1977

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